I stayed at this hotel for a family reunion last year. It was the worst experience I have had a hotel. Over the course my 3 day stay, they had to change my room 4 times. First there was water damage in our room. Changed room had less damage but still had a mild mildew odor. Most of my family...
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Probably the worst double tree I have been in. Normally I don't check reviews as I trust most the Hilton Chains to be good. This place has its problems. They say non-smoking but our hallway and if you ran the AC the room smelled of cigarettes - which to a non smoker is NASTY. The bathroom is dated to say...
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Thank you for taking time to relate your experiences at our hotel. Clearly, we did not meet your expectations and on behalf of our entire team, I want to offer our apologies. In the case of our hotel, we are not an exclusively non-smoking hotel and it would be inappropriate to represent our hotel in that fashion. We have set...
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I have stayed at this hotel several different times during my numerous visits to Nashville. The rooms have a nice sitting area in addition to the bedroom area creating a great amount of space. The rooms are always clean and smell nice. The breakfast is buffet style, and while I prefer a cook to order breakfast, it isn't bad. Staff...
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Thank you so much for your feedback and continued loyalty to our hotel. We take great pride in providing clean a spacious accommodations and it is always nice to hear from our many satisfied customers. Our dedicated staff consistently gets high marks from our guests on the friendly and helpful approach. You will also be happy to hear, that we...
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the room I had was ok, but had visable signs of needing a rehab in the bathroom. It's not great, but it did the trick and it was much cheaper than the hotels up near the opryland which is where my conference was. the ladies in the lobby bar were great and we had a great lunch (roast beef panini)....
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I would like to personally thank you for taking time to acknowledge the pro’s and cons of your stay with us. Our restaurant and kitchen staff was thrilled to receive your comments and indeed, we do get a lot of favorable comments on our food, particularly the Roast Beef Panini! As you pointed out, it is the service provided by...
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One night here during a layover in Nashville.
Check-in: Friendly staff at front desk. My room was available for early check-in around noon.
Room: I thought it was a bit dated and especially the bathroom could be improved as it was fairly small with 7' ceilings and cheap bath/fixtures. Sort of Hampton-like. Lots of things contributed to the noise -...
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Thank you for taking the time to write a review of our hotel and offer feedback regarding your specific stay. Hats off to Jenna for making us aware of your situation prior to your written feedback. Your guest room was near the pool with easy access to the recreation area. With that sometimes comes some carry over noise which our...
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Stayed for one night this past weekend, while attending a Titans game. Me and the family enjoyed our stay. The hotel is on a side street, which was good, because there wasn't much traffic to deal with. Loved the comfortable bed, the 2- 37" flat panel tv's, and mic. & ref. inside room. The buffet style breakfast bar was good...
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Thank you for taking the time to offer your important comments regarding your stay. We are delighted that you enjoyed your stay and were able to not only enjoy an excellent effort by the Titans, but also excellent service from our team members. We take pride in doing our best and I was also pleased to see how response our...
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I stayed for one night last week at this hotel with my mother and my 4 year old twin boys. We were in Nashville to visit Cheekwood and the zoo. I handpicked this hotel because we wanted one with an indoor pool. We enjoyed our stay and were overall pleased with this hotel.
Pros:
Room very clean
Two big flat...
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Thank you for such detailed information regarding our hotel. I am sure many people reading the review will get some excellent feedback on what they can expect when staying at here at the DoubleTree Guest Suites. What struck me most about your feedback was the attentive and caring staff that addressed you as an important guest and not as a...
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I always look forward to staying at the Doubletree, mainly for the warm chocolate chip cookies when you register, but this one was disappointing. First off, my cookie was old and crusty. Second, our room smelled like feet. The only reason we stayed in our room was that it had a sliding door out to the pool, which we used...
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When we receive comments such as yours, it gives us an objective opportunity to correct issues through the viewpoint of our guests. Your comments have been very important in allowing us to address the short-comings you experienced and endeavor to implement steps to make a difference for others. Our signature is the warm DoubleTree cookie and receiving what you did...
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I travelled to Nashville for work and spent one night at the Doubletree Airport, where my company's meeting was held. I don't need and didn't expect 5 star accommodations, but I was really disappointed in this hotel.
Nonsmokers Beware: I requested a nonsmoking room, and was first given an "accessible" room on first floor. One step inside the door and...
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Thank you for taking the time to right such a detailed a specific review of our hotel. There are many constructive points that have already allowed us to make a difference for other guests. We are indeed one of the few hotels that accommodate smokers and non-smokers alike. We have moved our 9 smoking rooms to the back of the...
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Not sure about all the negative reviews as I found this property to be just fine for a single nights stay. Granted it is a little tired with respect to carpets and aroma but all in all, good stay.
King suite, dated furniture but bed comfotable and slept well. 2 32 inch LG LCD's, work space, fridge and microwave, bathroom...
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Thank you so much for taking the time to write to us regarding your stay here at the DoubleTree Suites by Hilton. Your feedback is very import, as is all feedback, including some of the negative reviews you referenced. You offered some very constructive feedback which we have been able to take action on. We completed an extensive deep cleaning...
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