We've stayed at this hotel several times over the past year, but have finally had it with the rudeness of the staff that work the front desk. The final straw was when they charged our credit card twice (for one stay - on the same date!) and refused to remove it! Even spoke with the hotel manager by phone and... More

This hotel is fine - nothing more, nothing less. The room was clean and fairly comfortable, though the AC unit in my room was leaking water all over the floor by the window, which was a bit gross. The wireless in the lobby was patchy at best, and in general the place was nothing special. However, the breakfast spread looked... More

I stayed here for the second time in June 2011. I was in Nashville for the cma music fest . The shuttle from the hotel to downtown was very convienient. All the drivers are so friendly and accomodating. Rooms were clean and without a doubt, made up every day for when we got back to our room. Breakfast was great... More

Had no hot water and was told it was because everyone was checking out at the same time. Not our first time at a big hotel, but it was our first for no hot water. We had to wait hours to get hot water. This place it not worth $139 a night. More

We stayed here because it is convenient to the Broadway strip...an $8 cab ride each way. Our room was not clean though. There was used medical tape stuck to the curtain. The sheets looked clean, but they weren't even tucked all the way into the bed. There was an old, dried spill on the radiator. The lobby couch should have... More

i asked for two pillows because theres were flat and one per person..i have stayed at 29 dollor rooms that had better serveice than this palce..go to the family inn they are awesome!!!!!!!!!!!!!!!!!!!!we needed a rolloaway bed..the CHEERLEADERS WERE here so guess what we got NOTHING!!!!!!!!oh yea and because there were three adults going in diff. directions we had three... More

Like many of the hotel's guests, we stayed here to be close to the medical facilities nearby. I checked around, and the rate here was a great value. The hotel provides a free drop-off/ pick-up shuttle. The rooms were quite adequate, nothing elaborate, but not at all shabby either. The beds, bath, and cleanliness were all fine, the microwave and... More

My wife and I stayed 5 nights for the CMAFestival in June and we enjoyed our stay. We werent spending a ton of time in the room and we're not incredibly picky. The place was clean and kept. Our bedroom had a king bed (which is very firm, but didnt bother me), a nice bathroom, flat screen tv and a... More

My husband and I stayed here the last night of our trip. We were an hour early for check-in, but figured we would try. The guy at the front desk was very negative! He acted like we were wasting his time and kept saying over and over again that he was sure there was no way our room would be... More