This hotel is...fine. It felt sort of like a "party" hotel. Probably due to the location and price, it tends toward that. Our room was clean, bed was comfortable. There is free shuttle that goes downtown, which was awesome. You get dropped off, and then just call the driver to come pick you up (before 11pm). The staff was SO... more

This hotel was a mixed bag. The location was great for my meetings around vanderbilt and hillsboro village and a couple of blocks walk to two of my nashville faves: locally owned m'ambu restaurant and Gigi's cupcakes. The valet parking was very efficient and customer service was good: waitstaff, front desk etc. Still, I wouldn't stay here again for two... more

The hotel was clean - the first floor/lobby had a sewer smell to it but I wouldn't hold that against them. It could be just during our visit that there was an issue and it was contained to the first floor. Our room was clean and comfortable. They had a shuttle to downtown that was nice. It will take you... more

We spent five nights as a family at the Courtyard Nashville/West End and glad we did. I generally try to avoid Courtyards for vacation time but had to find a hotel in Nashville that would accomodate five people (2 adults and 2 teenagers). We stayed in a one bedroom suite with a king bed, pull out sofa and rollaway. Pro's... more

I stayed at the Courtyard by Marriott whilst attending a conference at Vanderbilt university, which was within easy walking distance. This was my first ever time in America and I was made to feel really welcome and at home. My room was clean, well turned out and had everything I needed, including free wireless internet and the most comfortable bed... more

This was absolutely one of the worst travel experiences of my life. I called the front desk three times to complain about a nearby night club that was keeping me up until 2 am and they offered no solution. I also complained the next morning to the manager, and despite the fact that we are Silver Elite Points members, he... more

The clerk wanted to charge me $15 to park a handicapped van in the handicapped parking. My 84 yr. old mother had to walk from one building to the next, down longs halls, with her walker. The clerk at the front desk said he could not give us a room closer. I was so sorry that I did not book... more

A friend and I brought our daughters for a college visit to Belmont University. From the moment we pulled up, the service was wonderful. Everyone was very friendly and helpful. Valet service cost $16/day but was only $3 more than parking ourselves so we went ahead and did it. All of the valets were respectful and very efficient. They were... more

Although I arrived at this hotel bereaving the passing of my father on the same day, I found this downtown hotel to be the most charming and accomodating of many hotels I've booked and prepared for months in advance. They really went the extra mile for me and graciously extended their sympathies in many more ways than I could ever... more