We stayed there on a golfing break. The room was tatty and hadn't been properly cleaned. there was very little information available, the WI-Fi advertised did not work in the room. The bathroom was in a poor state and the shower was very difficult to use. The noise from the bar downstairs kept us awake at night. But by far... More

We booked this hotel because it included car parking however car parking is available and cheap in Monmouth. The hotel needs completely redecorating and refurbishing. Our room had dirty walls and the bedding was stained and fan in the bathroom was thick with muck, the carpet had been replaced but now they need to do the rest. The staff were... More

Very welcoming, pleasant and friendly staff. Food of excellent quality. Overall experience top quality. Having arrived with a party of eight we found that the accommodation was exceptionally good and fulfilled our expectations.

This is our second visit at this hotel. Laura and the staff always make us feel welcome. The food is superb especially the scrambled eggs - definately light and fluffy. Nothing is too much trouble for them. It was good to see Alex and Albert again. No faults found. The hotel is extremely clean and tidy.

My wife and I recently stayed at the Riverside Hotel on 13/04 - 14/04/2013 and the staff immediately went out of their way to be helpful. We arrived from Glasgow 1 hr before our good friends weddings and the staff just rushed us directly to the room so we could prepare, the check in basics were completed later. Through out... More

The manager Laura could not have been more helpful. Without doubt the best customer service I've had in any hotel so far (and I've been in plenty) the hotel offers everything you need for a short or long stay. Cosy, family like feel to it, nothing was ever too much to ask and everything was done with a smile on... More

We had a fantastic stay at the hotel, all of the staff were friendly and welcoming, the room was a good size, lovely and clean, with an abundance of tea, coffee, milk and biscuits. The food was of a very high standard, freshly cooked,with a good choice on the menu, the full enhlish sets you up for the day, We... More

Stayed here for 1 night to go to a party , hotel is lovely and clean , nice welcome from staff, bed was so comfy , breakfast was really nice and cooked fresh , will def stay here again maybe longer than 1 night .

We stayed here for one night as my daughter was in a Trampolining competition in Monmouth. We did not expect too much as the rating was two star. How wrong these people are! The whole place is amazing. The staff are more than helpful and cannot do enough for you. The room was clean and warm....we needed this in all... More