Arrived at check out line at 4:00 PM with a 3:00 PM check in time. Only 3 of the 4 kiosks were manned. 1 of these 3 had a young lady who was gone more than she was at the kiosk. Reached a kiosk after 40 minutes in a long line. Was told I had a reservation (made about 3... more

The recent reviewer who mentioned the restaurant was understaffed and room not clean one weekend had an unfortunate, but also non-typical in my opinion, experience. I stayed there one weekend and it was fine. On weekends, hotels can never predict whether groups will stay on property or leave. Weather has a lot to do with it, too. In addition to... more

I loved this hotel. The lobby is really cool and the rooms are wonderful. The mattress is super comfortable. The decor in the rooms is modern, hip and very neat. We were only here for one night and I would absolutely have loved to have stayed longer. Check in was smoothe and easy. The staff was helpful, quick and very... more

Excelent Lobby, other than that-fair.Half inch dust on side of sink counter,mold stain on wallpaper in bathroom...stain on the carpet..... FAIR...... more

Like others have said the hotel lobby and fountain were very beautiful....the conference rooms were very nice.....but for the price the rooms were ok. I was expecting the rooms to be just as nice as the lobby ambiance was. We asked for a room on the lower level to say time on waiting on the elevator to go up and... more

The lobby of this hotel is striking. It is very open with a beautiful fountain in the center. Unfortunately, that is the best feature of the hotel. I was there for business purposes and found the meeting room I was in to be in poor shape. Like previous reviewers, the price is probably a bit high for the quality of... more

The Hilton Memphis is close to the freeway, so from that perspective, it is well-located, but as far as an area that you might otherwise want to stay in, not so much. This hotel looks like it was built to be a nice location, but just didn't turn out that way. The large lobby and bar area could be nice,... more

Was a bit concerned about staying here after reading some of the reviews about this hotel and after the bad experience about the prior hotel I stayed in while in Memphis. But after looking at a room before I paid for it, I was glad that we gave the hotel a chance. The hotel staff were very helpful and warm... more

Stayed at this hotel as this was the hotel my husbands company was paying for. We read the reviews prior to going and wasn't sure what to expect. Overall the service was just fine. We had the bellmen drive us around a fair bit and they all were very friendly. When we checked in they gave us a room with... more