We received great customer service throughout our stay. The hotel is located right next to an outdoor mall with a Target and Yogurt Mountain. The fitness center was awesome. There are about 3 treadmills and and a couple elliptical machines as well as some machines and free weights. The cardio equipment has individual TVs with closed captioning and outlets that...
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Arrived in morning and front desk personnel was pleasant, attentive and accommodating. Wasn't sure what to expect, since TA reviews are all over the place. However, in my opinion, the decor is very pleasant...open, airy, a bit modern and inviting, with an adequate amount of seating. There is a full service breakfast available although I arrived around 10:30am which is...
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Slowee, thanks so much for sharing your experience!
We are very proud of not only our staff for making guests feel welcome, comfortable, and taken care of, but also of our décor, which we feel reinforces that initial atmosphere. We are glad you found your check-in uncomplicated and the room clean as well as enjoyed all of our free stuff....
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Upon arrival (approximately 11 a.m.) at the Four Points Sheraton in Memphis, TN, I was greeted with unpleasantly by the front desk as I had arrived early from driving six hours away. I was initially told that the hotel had been booked for the previous night and that I had to give housekeeping enough time to clean the rooms. I...
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Thanks for taking the time to post a review, Berniece.
It must have been very frustrating for you and your family to have to had dealt with not only waiting to check-in but also with having only one bed in the room. We are all very sorry for the inconvenience this caused.
We do also ask all of our guests...
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Hotel very clean, breakfast great, good value. Nice rooms.
Thanks, DewTexas! We're very glad you enjoyed your stay with us! We'll tell the Breakfast and the Housekeeping staffs to keep up the good work!
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we stayed for one night and called the morning of to request a room with certain features. none of the requests were honored. upon arriving around 9pm, we were unpleasantly greeted at the front desk. during checkin, the agent messed with the computer for a while, handed us the keys and pointed to the elevator without any explanation of the...
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Thank you, Derekisphat, for your feedback on your stay. You must have been very put off from the start of your stay because of the less than spectacular way you were welcomed and introduced to the hotel. I am very sorry that your arrival and check-in was anything less than friendly. I am glad you enjoyed the lobby decor. Both...
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Used SPG Cash & Points to get a great rate when I took my niece and nephew to a Grizzlies game for Christmas. Looked to be newly renovated. Lobby was nice and modern. Rooms were clean with great tv and beds. Free parking and wifi is always nice. In a good section of town close to good restaurants and shopping.
We really appreciate your response, KeepTahoeBlue. We are so glad that you found our recent renovation to your liking! We are quite proud of the results. We are also proud of a reputation for clean rooms, great Four Points Four Comforts Beds, free parking and wi-fi, and our great neighborhood in East Memphis. We look forward to seeing you again...
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My family stayed here twice as a stopover on a long road trip using points. There are no upgrades for gold members. The hotel was clean and had free wi-fi. I would highly recommend it, I just wish they had double queens instead of double doubles. We did not use the pool or eat breakfast in the hotel. Drop down...
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Thanks for the review, Wyvn. I'm glad you found the hotel a good value. Yes, unfortunately, we don't have any room upgrades available for Gold Members as we only have one suite and our hotel on the small side. We do try ensure that you are assigned an Enhanced Room on the SPG floor, though, and we hope you are...
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I'm a business traveler - this property offered everything I needed. Cooked to order breakfast, fairly fast/free WiFi, very comfortable bed and ice cold air. I'd return when traveling on business or leisure in the Memphis area.
Hi Hotelville,
Thanks for your review! I'm glad you enjoyed your stay with us. The Four Points Free Stuff - wi-fi, bottled water, fitness center, and business center - are all things we have to accommodate the needs of business travelers like yourself. We're always very happy to hear that they are giving you the experience you desire. Thanks again!...
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Great place to stay during a wedding weekend. When you first arrive, pay attention. Finding the hotel entrance on the busy highway can be difficult.
Breakfast was very very good with many options! However, I found a rate with breakfast included. If I had been asked to pay $20 separately for my wife and I to eat I might not...
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Thank you PedroMan83 for taking the time to leave a review of your time with us. Yes! We do agree that the first time arriving at our property, you have to learn the "trick" to navigating this stretch of road. We sincerely wish there was more that we could do about the way the road is laid out here.
I...
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Figure out the manuevers to entrance/exit and this hotel location is convenient enough. Staff were friendly and helpful, accommodating our extra needs quickly.
We've stayed here before comfortably and economically via Priceline. This time our room has a few pieces of stray trash, a broken bathroom door lock and a closet door off it's track. A little more attention to...
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Reviewed 28 August 2011
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