We stayed here for 8 days at Christmas while visiting my daughter. Because we stayed that long, we were upgraded to a queen suite. The beds are comfy and the room was very nice. I had checked with several other hotels nearby, but they were asking a lot more for a room. This hotel is located right across the street...
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This hotel is a great affordable hotel for the family. I would have given it 5 stars if it was really smoke free. Someone should enforce the non smoking rule. Good housekeeping, fast check in and out, and pretty good breakfast.
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Dear rdgmitchell: thank you staying with us during your recent visit through Memphis. We really appreciate the feedback!!! Yes, we are a 100% smoke free hotel, but I sincerely appologize if perhaps another guest may have smoked near your room's vicinity. Please note, that apprehended guests are fined a $250.00 clean up fee.
We look forward to seeing you on...
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We were accommodated with an early check-in, very helpful. Room was small and a/c not working well. Small bathroom and water temperature and pressure very average. Breakfast quite good and microwave and fridge in room good also. Only 1 elevator which was frustratingly slow and also shared by hotel employees, service elevator needed. Free parking a plus but no complimentary...
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Dear Ducky/Bray--thank you staying with us during your recent visit through Memphis. We really appreciate any feedback and share everything with our entire hotel staff!!!
I am sorry to hear that you had problems with your a/c and water pressure. I have already spoken to our maintenance head to look into.
As for our one and only elevator, I do...
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My husband and needed a place to stay on our way to and from Florida to break up the driving. Having stayed in Memphis many times, we knew of several very nice places, but didn't want to pay an arm and a leg. We were VERY pleased with our choice with Best Western Galleria Inn and Suites. Great location! Close...
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Stayed on a Friday night in October. Check-in was smooth and easy. Room appeared to be clean, but hallway and room smelled musty. Hall smelled like someone had been smoking and it was supposed to be a smoke-free hotel. Would liked to have had an extra blanket in the closet since there is no bed spread on these beds.
My...
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Dear Beechcomber, thank you for taking the time to complete our survey and inform us on our performance. Please note that all guest comments, reviews, and surveys are shared with our entire staff.
I am sorry you had a few-seconds cold burst during your shower. I have personally shown your review to my maintenance and they are already looking into...
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Memphis was not our destination, it was a one night stop on our journey. It's the second time we've stayed there. Our room was clean, beautiful and tastefully appointed. The staff was friendly and helpful. We would stay there again in a heartbeat. We were on our way to a counselor conference at the Gaylord Opryland Hotel in Nashville, TN.
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Dear Jon714, thank you so much for your kind words about our hotel and staff. Please note that all guest comments and reviews are shared by our entire front desk, back office, breakfast, housekeeping, and maintenance staff!!! We look forward to seeing you again and being your home away from home.
Nonni Bakshi
General Manager
Best Western Galleria Inn &...
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I used the Tripadvisor 8.7 rating and happily got this room for $47 "flash deal" for a last minute college visit, but I think you should still know what you're getting, regardless of the price you pay. First, the positives: Nice entry area and breakfast area - stylish and inviting; nicely laid out and lovely furnishings and carpet. Spacious and...
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Dear Ms. H--thank you for completing our survey and letting us know about our performance; your words, as are all guest comments and reviews, are shared by our entire staff. I am sorry you did not like the decor of the bathroom although we did a major renovation of the entire hotel last year. I have already made a note...
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I recently stayed at this property when taking my Mom to Memphis to visit Graceland. The staff were very helpful on check in and gave us directions and options for places to eat/shop etc. There is a mall very close by ( you could walk but it's about 10 mins away). The rooms were clean, the bathroom had a separate...
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Dear Kymbir, thank you very much for your kind words about our property and staff!!! We sincerely loved having you and look forward to you and your mother's next visit to Memphis. If there is anything else we can do for you, please let me know.
Nonni Bakshi
General Manager
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We are traveling cross-country and discovering that Best Western hotels offer great value for the money. They're not all equally good - we choose the ones with a rating of 4 or higher - but so far we're 3 for 3. The Best Western Galleria Inn and Suites is an excellent choice if you're visiting Memphis. It's not far off...
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Dear KerrySK,
We are glad you enjoyed your stay with us while traveling through Memphis. Please note that your kind words were shared with the entire staff, as are all guest comments.
We look forward to seeing you again in the near future.
Sincerely,
Nonni Bakshi
Best Western Galleria Inn & Suites
Memphis, TN 38133
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Read the reviews & they were pretty much true.
The rooms were very spacious & clean. We had a kitchenette in our room that was clean & we didn't have to pay extra for it.
Rooms were roomy, beds were very comfortable, TV's nice. Breakfast was good.
Downfalls: The air conditioners are like window units mounted in the wall. It...
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Dear Sherleej--thank you so very kindly for your words about our property. Please note that we take each and every guest comment and/or concern extremely seriously and share everything with ALL hotel staff.
We look forward to seeing you on your next visit back to Memphis.
Sincerely,
Nonni Bakshi
General Manager
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318 Reviews
297 Reviews
