Staying in this hotel was such a pleasurable experience...the room was spacious and clean, the three-course evening meal was spectacular, and breakfast in bed was a treat! The history of the hotel was quite interesting and the location (near Loch Lomond) was lovely. More

Welcoming hotel, staff were polite and the cost of the accommodation was reasonable, the rooms were clean and well decorated. advertised as internet available throughout but i could only receive internet signal in the bar area. would stay again if in the area More

We had driven through Drymen a few years ago and passed a hotel on the way back from Balmaha. We had a long weekend off and spent some time in Glasgow and Helensburgh and thought it would be good to spend our last night (sunday) in that hotel in Drymen. Not really thinking too much about it we booked a... More

This overnight was a family occassion, gifted to us at Christmas, we all had a lovely time both at the ceilidh and at the hotel. When you first drive up, you think it's a small hotel but it's like a rabbit warren inside, this old hotel has been extended and extended, just goes to show it's popularity. Very warm and... More

Booked 3 spa day deals for the haven spa through living social for myself & 2 friends. Having been twice before I was really looking forward to treating my friends to a relaxing day out. We arrived about 11am to make full use of spa facilities as advertised on our voucher. On our arrival we went straight to the spa... More

We booked a very last minute dinner, bed and breakfast deal and had a great time! Hotel was lovely and the staff were brilliant! Rooms were a good size.and comfortable. One tip tho-take your own hairdryer as the one in the room is rubbish. The pool, sauna and steam room were great, however half the pool was roped off for... More

This is a nice hotel with very friendly staff, have stayed here before but it is looking a bit tired from my last visit. The room I had, had a massive damp patch on the wall that had 'bubbled' and had been painted over. The gym is good and clean. Parking is very easy and free. The internet is free... More

Been here on a few occasions before and loved it. booked up for new year and our stay was terrible from start to finish. Staff on arrival were verging on rude and gave no consideration to our requests as simple as they were. The manager on more than one occasion was disrespectful and rude to both me and my partner,... More

As a regular visitor to the hotel I am disgusted at the way this hotel has went down hill. Not nearly as welcoming as it used to be since the new manager John is in charge. The man is rude and intolerable,has no customer service skills and is definateley not what best western want as a representative. The hotel was... More