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All 2 Drymen hotels »

BEST WESTERN Buchanan Arms Hotel & Spa

3.0 of 5
23 Main Street, Drymen, Loch Lomond and The Trossachs National Park G63 0BQ, Scotland
Hotel amenities
Ranked #1 of 2 hotels in Drymen
4.0 of 5 stars 219 Reviews
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219 reviews from our community

What travellers say about this hotel
  • Leisure facilities(8)
  • Very nice(7)
  • Excellent value(7)
  • Evening meals(5)
  • Short break(5)
  • Steam room(5)
  • Swimming pool(5)
  • Staff were friendly(4)
  • Honeymoon suite(3)
Traveller rating
    64
    94
    23
    17
    21
Only show reviews for Family (31) | Couples (120) | Business (10)
Date Rating
Robertsons93
Dunfermline, United Kingdom
Reviewer
3 reviews
3 of 5 stars Reviewed 10 February 2012 NEW

Just spent a couple of nights at this hotel after booking one night with a groupon deal we decided to book another night for our break. We were booked in for the "seasonal menu" meal at night and what a disppointment it was. Two of our party ordered the lamb and were given one slice of roast lamb for our... More

Was this review helpful? Yes
Buchanan Arms, Manager at BEST WESTERN Buchanan Arms Hotel & Spa, responded to this review
13 February 2012

Thank you for your comments following your recent stay, we appreciate when our guests take the time to convey feedback. I'm sorry to hear that you were disappointed with your meal and your comments regarding this will be passed to our Head Chef and his team. Please be aware that we serve all spirits in 25 ml measures and wine... More

Birthdoula
1 review
5 of 5 stars Reviewed 7 February 2012 NEW

Staying in this hotel was such a pleasurable experience...the room was spacious and clean, the three-course evening meal was spectacular, and breakfast in bed was a treat! The history of the hotel was quite interesting and the location (near Loch Lomond) was lovely. More

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Paul A
Scarborough, United Kingdom
1 review
4 of 5 stars Reviewed 4 February 2012

Welcoming hotel, staff were polite and the cost of the accommodation was reasonable, the rooms were clean and well decorated. advertised as internet available throughout but i could only receive internet signal in the bar area. would stay again if in the area More

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drumdmc
Scotland
2 reviews
2 helpful votes
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

We had driven through Drymen a few years ago and passed a hotel on the way back from Balmaha. We had a long weekend off and spent some time in Glasgow and Helensburgh and thought it would be good to spend our last night (sunday) in that hotel in Drymen. Not really thinking too much about it we booked a... More

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Buchanan Arms, Manager at BEST WESTERN Buchanan Arms Hotel & Spa, responded to this review
13 February 2012

Thank you for your detailed review of our hotel, we greatly appreciate it when our guests take the time to comment on various aspects of their stay, as this helps us maintain our high standards of service. Fortunately for us, you booked the 'wrong' hotel :) We're delighted that you enjoyed your break and hope to welcome you back in... More

Ipster72
Glasgow, United Kingdom
Senior Reviewer
7 reviews
1 helpful vote
5 of 5 stars Reviewed 23 January 2012

This overnight was a family occassion, gifted to us at Christmas, we all had a lovely time both at the ceilidh and at the hotel. When you first drive up, you think it's a small hotel but it's like a rabbit warren inside, this old hotel has been extended and extended, just goes to show it's popularity. Very warm and... More

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Buchanan Arms, Manager at BEST WESTERN Buchanan Arms Hotel & Spa, responded to this review
13 February 2012

Thank you for taking the time to offer feedback following your recent stay here at the Buchanan Arms. We're delighed to hear that you enjoyed our Ceilidh Night and found the staff to be helpful and accommodating. We hope to welcome you back soon! More

chilledglasgowmum
Glasgow, United Kingdom
1 review
1 helpful vote
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

Booked 3 spa day deals for the haven spa through living social for myself & 2 friends. Having been twice before I was really looking forward to treating my friends to a relaxing day out. We arrived about 11am to make full use of spa facilities as advertised on our voucher. On our arrival we went straight to the spa... More

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Alisonmac78
East Kilbride, United Kingdom
Senior Reviewer
7 reviews
3 helpful votes
5 of 5 stars Reviewed 20 January 2012

We booked a very last minute dinner, bed and breakfast deal and had a great time! Hotel was lovely and the staff were brilliant! Rooms were a good size.and comfortable. One tip tho-take your own hairdryer as the one in the room is rubbish. The pool, sauna and steam room were great, however half the pool was roped off for... More

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oscarsmad23
Chester, United Kingdom
Senior Contributor
39 reviews
20 helpful votes
3 of 5 stars Reviewed 18 January 2012

This is a nice hotel with very friendly staff, have stayed here before but it is looking a bit tired from my last visit. The room I had, had a massive damp patch on the wall that had 'bubbled' and had been painted over. The gym is good and clean. Parking is very easy and free. The internet is free... More

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sarah h
Burntisland, United Kingdom
1 review
1 of 5 stars Reviewed 17 January 2012

Been here on a few occasions before and loved it. booked up for new year and our stay was terrible from start to finish. Staff on arrival were verging on rude and gave no consideration to our requests as simple as they were. The manager on more than one occasion was disrespectful and rude to both me and my partner,... More

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Buchanan Arms, Owner at BEST WESTERN Buchanan Arms Hotel & Spa, responded to this review
20 January 2012

Dear Sarah i thank you for your comments, we had had a terrible time here in the area with the storms, as you stated the power went off during the night and was only re connected after 30 hours, on top of this Phone cables and the mobile network were down as well. Our staff worked under these difficult conditions... More

Ben8boy
1 review
1 helpful vote
1 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

As a regular visitor to the hotel I am disgusted at the way this hotel has went down hill. Not nearly as welcoming as it used to be since the new manager John is in charge. The man is rude and intolerable,has no customer service skills and is definateley not what best western want as a representative. The hotel was... More

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Buchanan Arms, Owner at BEST WESTERN Buchanan Arms Hotel & Spa, responded to this review
20 January 2012

Dear Ben i thank you for your comments. Unfortunatelly i have to disagree with some of the issues you raised. We had extremelly difficult conditions with the power cut in the area and our staff worked very hard to ensure the safety and comfort of our guests. The BEST WESTERN Buchanan Arms Hotel managed to improve on customer scores on... More

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BEST WESTERN Buchanan Arms Hotel & Spa Also Known As

  • Buchanan Arms Hotel Leisure
  • Buchanan Arms
  • Buchanan Arms Drymen
  • Buchanan Arms Hotel Drymen
  • Buchanan Arms Hotel
Address: 23 Main Street, Drymen, Loch Lomond and The Trossachs National Park G63 0BQ, Scotland

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