Probably the worst hotel experience I have ever had. Someone had vomitted in the corridor and the smell was disgusting ! First room we were given should have been condemned. No ussefull response to complaint..will never be back! More

Mercure Livingston I was recently working in Livingston and saw this hotel on our company travel agents web site. I was quite curious as I had never heard of the Mercure in Livingston before. Anyway, I booked it and then as soon as the confirmation came through I went cold as I realised it was the Ramada Jarvis that I... More

Everything was nice at this hotel. The leisure facilities was very good and easily accessible. Staff were very friendly and welcoming. Rooms were very clean and comfy. However, the area wasn't very satisfying as there was no where to go to go for a walk in the evening. Heard a few people say about the druggies and drinkers sat in... More

We arrived at about 3pm; room should have been available from 2pm. It wasn't but we were invited into the bar and offered complimentary drinks - good customer service. About 60 mins later the room was then made available and we received a complimentary entertainment package(room internet/movies/etc) for our troubles - again good customer service. What may have been initially... More

Smiles all the way! happy to help and mean it was the byword at this hotel! Food, Pool, Bar just a joy to find in a synical world Well Done Scotland yet again youve proved that YOU DO HOSPITALITY!!! More

we have been coming here for 3 years and it's nice to see the same faces and would like to take the oppertunity to mention a few special names in particular; Denise always remembers us by our family name, always pleasant and helpfull and a valueble asset to the hotel, Alison always pleasant and helpfull as well but remembered our... More

Had to stay in 2 different hotels becuase hotels in Edinburgh were full. My stay in Dunfermline was excelletnt, this hotel was the other end of the scale. We were supposed to be in a studio room, but when we got there they gave us a king size bed - yet we booked 2 single beds. So they gave us... More

Stayed here several times now on business and location always wins as is in between Edinburgh/Glasgow. Staff are exemplary and always polite from front desk right through to bar staff and restaurant food is presented and tastes as you would expect of a quality and well established Hotel. Gym/steam room OK but always busy so go early or late in... More

I had to travel up from Stoke on Trent, train left at 6:07am.... I got to the Ramada after work at about 6pm, even with my booking ref of the night I was staying, when I came to check in I was told that there was no reservation! Even after I showed the receptionist my reference number from booking online,... More