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Isle of Mull Hotel & Spa


Hotel class 3.0 of 5
Criagnure, Craignure PA65 6BB, Scotland
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68% Recommend
3.5 of 5 stars 150 reviews
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By trip type
All (150)
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4 of 5 stars
Australia
23 Sep 2009

This hotel has undergone an upgrade since my last few stays here. The public areas are warm and friendly, view are magnificent, and really enjoyed our stay. The food was a good standard, with some interesting choices for vegetarians. Bathroom a little tired, but had new shower rose. Rooms very clean, and staff coped excellently with so many demanding guests... more

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3 of 5 stars
Leeds England
18 Sep 2009 | Trip type: Couples

Arrived at hotel late evening due to problem with Ferry, managed to book a table in the dining room but the choice of food was a bit disappointing, however the food we did have was very nice, the staff were efficient and friendly. Room was fine even though the bed was a bit too firm it was comfortable and the... more

Management response from
BobWalker, Manager

Many thanks for your comments further to your visit recently. I totally agree with you regards the gardens and only this week we have started a complete cut back of all growth for the very reasons you have mentioned. We do appreciate feed back from our guests as it assists us on focusing on the guests experience. Thank you for...

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5 of 5 stars
Irvine
16 Sep 2009

Everything was good - the bedroom, the view from bedroom & lounge over the bay, the spa (especially the hot tub in the rain), the food. All the staff were friendly and helpful. A really nice hotel in a beautiful part of Scotland more

Management response from
BobWalker, Manager

Many thanks for your kind words regards your recent visit. I will certainly pass on your comments to the staff concerned. We do appeciate our guests reviewing their visit and taking the time to do so. Again my thanks

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2 of 5 stars
Paisley
15 Sep 2009 | Trip type: Friends getaway

We had arranged a pick up from the ferry terminal which at first seemed like a lovely service to offer however with lots of vans and buses waiting at the terminal we were left standing for quite a while. We were not approached or welcomed so when we were finally pointed to the correct van by a different bus driver... more

Management response from
BobWalker, Manager

We always welcome comments from our guests after their stay with us and i thank you for taking the time to respond. There is no excuss regards the rolls at dinner and for this i apologise. Your other comments on the pricing and portion size have been taken on board and will be relaid to the required department. Again my...

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3 of 5 stars
Scotland
14 Sep 2009 | Trip type: Couples

My husband and I stayed at this hotel for two nights earlier this month. I found the hike down two flights of stairs then back up another a bit daunting, especially with two suitcases and no-one from the staff offered to help - I think a lift would be an absolute asset here! Once we got there, our room had... more

Management response from
BobWalker, Manager

Thank you for taking the time to respond to your recent stay with us. I was really surprised that the girls at the desk did not ask if you required assistance with your luggage and i will certainly investigate why this was not done. Their is no reason for bad cleanliness and i will speak with our housekeeper and show...

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2 of 5 stars
Central Scotland
7 Sep 2009 | Trip type: Couples

I booked the Isle of Mull hotel as a romantic treat for Partners' birthday. I wish I had read the comments on trip adviser before I had booked, I may have through twice. We booked the 2 night romantic break that included the dinner bed and breakfast, dinner from the Table D'Hote menu. We arrived early, a few hours before... more

Management response from
BobWalker, Manager

Thank you for taking the time to respond to your recent stay with us and we obviously got it very wrong in your case and for this i apologise. We take our customers feed back very seriously and please be assured we will investigate all the points that you have highlighted. I would like to say in our defense we...

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4 of 5 stars
London
5 Sep 2009 | Trip type: Couples

Lets start this review by setting some of the context; Mull is a beautiful remote and sparsely populated island, that is why you will be visiting it, so set your expectations accordingly. The Isle of Mull Hotel is probably one of the largest and most modern hotels on the island, and there aren't many so you will be limited for... more

Management response from
BobWalker, Manager

Many thanks for your response to your recent visit with us and i appreciate the points that you have highlighted. I will certainly take on board your comments on the drying facilities as we do have a large number of walkers who use the hotel. The pool closure was due to the dosing of chlorine into the pool. This is...

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1 of 5 stars
east sussex
3 Sep 2009 | Trip type: Couples

My boyfriend and I have just returned from a few days on Mull and we chose this hotel for our last night because we liked the idea of spoiling ourselves in the spa and pool. However upon arrival we discovered that the photo's were quite misleading and this was less of a nice spa hotel and more a grotty 70's... more

Management response from
BobWalker, Manager

Many thanks for your review as we do appreciate guests responding to their visit with us. I was on holiday myself however the events were reported to me on my return. It is certainly unusual for food poisoning to react as quick as it did in your case as i believe your partner reported the incident about an hour after...

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1 of 5 stars
Macclesfield
2 Sep 2009 | Trip type: Couples

An otherwise good stay lessened by the the closure of the pool and no WIfi. The closure of the pool was particularly disappointing as this facility was a major point in our booking this hotel. The hotel is well situated for exploration of Mull but don't expect frills. The staff were pleasant and helpful but again when facilities aren't available... more

Management response from
BobWalker, Front of House manager

Thank you for your comments regarding your stay with us this week, I am sorry that you were with us over a time when we had a problem with our swimming pool and had to close the main pool , this has now be fixed by our service engineer's and all is open again. I do hope you still took...

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2 of 5 stars
Italy
24 Aug 2009 | Trip type: Solo travel

I paid in advance for a double rooom, single occupancy, but I was given a single room, even a quite small one. I chose this hotel mainly because of its wi-fi network, but as I checked-in I was told that the wireless was not working, full stop. For that inconvenience I received neither a refund (in another country when the... more

Management response from
BobWalker, Front of House Manager

Thank you for your review of our hotel and I hope I can answer some of your points raised in your review. Our reservation team do check each booking the evening before to ensure that all rooms are what has been requested, as I am not sure who you made this initial booking with I can only apologise that this...

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Isle of Mull Hotel & Spa Also Known As

  • Hotel Isle Mull
  • Isle Mull Hotel
  • Isle Of Mull Hotel
Address: Criagnure, Craignure PA65 6BB, Scotland