This is an in-depth review of many hotel aspects and our experience. Overall: positive, but with some noticable caveats. We did get an awesome "January" deal though the booking-agent website which they honoured the 1st-night free dinner part of after some pushing, even though it's now May. Arrival/Travel: The Crerar Isle of Mull Hotel has to be one of the... More

Thought we would treat ourselves to a spa day during our mull trip. We shouldn't have bothered. Spa staff were rude and unhelpful. Had to chase staff down to order lunch. When lunch came it wasn't what we had ordered but we are it so we could leave. The hotel has so much potential being so ideally located. But the... More

Location convenient for Oban ferry return to mainland. Those who used the spa facilities were satisfied with them. We were a party of 13 cyclists plus 2 support crew, checking in on Sunday at the end of our trip to Mull. Rooms not available until 3pm. All luggage had to have owner's names attached. Only mid-day food available was 3... More

Hotel, overall is great. Though I think to be marketed as a spa is stretching it slightly. We 3 ladies went for a chilled out weekend and the hotel itself excelled itself. Lovely food, reasonably priced. Room was adequate. We had a triple room, so we expected a bit of a squeeze, but it was large enough for us all.... More

Stayed as a couple for two night weekend. First impressions are the building is a bit 1970s style which isn't an issue. The room we had appeared to have been painted / decorated recently and was nice with neutral colours. The bed could have done with a new mattress, but only a minor problem. With regards to the bathroom it... More

Sitting in the lounge just after eating lunch. Not knowing where to start. We have been here since friday night to sunday. As soon as we stepped of the ferry we were met with a cheery greeting from the night porter who picked myself, fiane abd dog up and took us to the hotel. The hotel is lovely and the... More

Arrived for our honeymoon and found the hotel very cold and unwelcoming the room we were given was very cold and the window was ajar and we could not close it we found the window catch was faulty an there was mould all round the woodwork We rejected the room and was offered another this to was cold and damp... More

Had a fabulous break at the hotel. Room was clean and well presented, the spa offered a great opportunity for relaxing and unwinding. The hotels restaurant had a good choice of food that was served by pleasant staff. Only comment I would make on a negative note was a requirement to have a lock on the mud room door and... More

I am not a fussy traveller but this hotel disappoints me for many unpleasant experience that outweighs the good ones. Room: I booked for a double room. My husband and I checked into a room that was different from the room number we were initially assigned to (I could see it from their list!). As we walked into the room,... More