This is basically a venue hotel which we found out to our cost.
We had noisy residents returning to their rooms from 1.00 until 4.00 .
We had a drunk banging on our door looking for his lady friend
We had the fire alarm going at 4.00 and went down stairs to find a manager totally out of his depth...
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We recently went for a meal in the restaurant and decided to stop over, we stayed over on a Friday night and the rate was £60 including breakfast. The room was very good, and very nicely decorated in an Indian/asian style.
The room had a small dressing area and a small sofa, and as other reviewers have said it had...
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Hello lostandfound,
Thank you for your feedback – Happy customers make us smile!
We are delighted that you enjoyed your stay at our Hotel.
Your comments with respect to disposable slippers are noted and will be discussed at the next management meeting.
We hope to see you soon.
Kind Regards,
Jonathon Williams
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My husband and I recently went for a meal at Lazaats and had a fantastic evening. We were greeted at the door and led to a table in the lounge area where we were ordered a drink whilst reviewing the menu. The waitress gave ample time before coming to take our order, then left us to sit back and relax...
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Hello Polcat,
Thank you for your feedback – Happy customers make us smile!
We accept your comments with respect to our Desert Menu and changes are being discussed at our next management meeting and improvements will be made.
Kind Regards,
Jonathon Williams
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I have a confession to make........When this establishment first opened I was disappointed and have not returned for a number of years.
We were invited to a Wedding in December and decided to stay 2 nights and eat in the Restaurant on our first nights stay.
It seems that improvements have been made in all areas because my experience was...
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Hi William B,
It is simply superb to hear that your two night stay was a great one.
We have said it before but we acknowledge that improvements need to be made at our Hotel and a great effort has been made to do so.
It is also good to hear that you enjoyed your invitation to the wedding hosted...
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I stayed for two nights (29 and 30 December) whilst visiting relatives and friends locally so it was really just for B&B at a bookings.com discounted rate. I was therefore pleasantly surprised to find myself upgraded from the single room I had booked to a king size double! Sadly I had no one to share this huge expanse with.....
But...
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Hi Desmond,
Thank you for your feedback. We accept your comments in the spirit that they are intended and are fully committed to ensuring your experience meets with your expectation irrespective of the price paid.
I am aware that you paid £50.00 and £60.00 respectfully for a two night stay inclusive of breakfast and are therefore pleased that you consider...
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The room we had had no hot water, the heaters did not work. The standard of the food for a supposed highly regarded restaurant and hotel was ridiculous. The food was cold, un seasoned and very bland.
One of the worst cases was the staff. They were all very rude and were very unhelpful. We had to pay £120 because...
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Hello Mark,
You attended a Christmas party at Lazaat and chose to stay overnight at a discount rate of £60.00 for a double room inclusive of full breakfast for two.
We are sorry that you feel that we are the worst hotel in England…..and not a little surprised. Comments via guest review from guests who have stayed and booked via...
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We held our highly anticipated wedding at Lazaat on 5th Nov 2011. The staff were excellent throughout, from booking nearly 12 months ago right through to the actual day. The hotel is beautifully situated with a boutique feel, the rooms are large and clean, comfortable and unique! This is a hotel with friendly staff, superb food and a wonderful ambience.....we...
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Hello Dave & Melissa,
Thank you for your feedback… we simply love to hear about our guests experiences at Lazaat.
We are absolutely thrilled that your wedding day was as magical as you had hoped and you left with such positive memories.
The Monsoon Suite looked fantastic and your personal touches and decoration really added to the ambiance.
Both Kasia...
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I stayed with a colleague on a business trip, booked by the company we were visiting. Everything about the hotel was excellent, including the bar menu food as it was a Monday night and the restaurant was closed - except for one essential point for businessmen and probably holiday visitors. The lighting in both bedrooms was absolutely appalling. It was...
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Hello,
We are both pleased and a disappointed with your experience after your recent stay at Lazaat hotel.
It is great to hear that our food and service met with your expectations and clearly recent improvements are being noticed by our guests.
We agree that the lighting in the bedrooms is an issue and this is the result of over...
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What is this place a restaurant with rooms or a hotel with a restaurant ?
Attending a recent wedding reception and choosing to stay overnight, I saw both sides and I'm still not sure.
The bedroom loked good at first...
A cunning walk-in wardrobe seemed a great design feature and the bathroom was stylish.
Big bed, atttractive soft furnishings all...
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Hello,
Thank you for your detailed and thought provoking critique of your visit experience at Lazaat whilst attending a wedding.
It is great to hear from our guests and their experiences at the hotel – the most effective approach to making improvements is to take objective feedback and implement change.
In response to your initial analysis of what Lazaat is………….well...
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I have been meaning to write this review for ages but just never got round to it...so here goes! I visited Lazaat a few months ago now for a meal in the restaurant. I have eaten at Lazaat on numerous occasions in the past and have always found the food to be delicious with good service. The Lazaat style is...
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Hello,
Thank you for taking the time to write about your experience in our restaurant.
We are of course extremeley pleased that the food, ambience and service met with your expectations.
We are continuing to make improvements and you will be pleased to hear that the dessert menu was "revamped" some weeks ago and has been received well by guests....
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