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All 6 Portlaoise hotels »

Portlaoise Heritage Hotel

4.0 of 5
Jessop Street, Portlaoise, Ireland
Hotel amenities
Ranked #3 of 6 hotels in Portlaoise
3.5 of 5 stars 239 Reviews
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239 reviews from our community

What travellers say about this hotel
  • Italian restaurant(9)
  • Friendly and helpful(8)
  • Staff were excellent(5)
  • Would highly recommend(5)
  • Next morning(4)
  • Main course(3)
  • Good location(3)
Traveller rating
    89
    59
    40
    24
    27
Only show reviews for Family (49) | Couples (106) | Business (21)
Date Rating
M-MRyan
Wexford
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 11 December 2011

This hotel was really a most relaxed place to stay. The facilities were very high standard and the staff were friendly and helpful. We spent 2 night there on a B&B basis. The rooms were very spacious and comfortable. The breakfast was very good quality and the room service had great portion sizes. Its location was perfect too, less that... More

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PortlaoiseHeritage, Gemma Jordan General Manager at Portlaoise Heritage Hotel, responded to this review
19 December 2011

Dear guest, Thank you for your wonderful review on trip advisor . I am delighted you enjoyed your stay with us and that you found the staff to be so friendly and helpful. Excellent Customer and personal service is one element that makes us different from other hotels and I am delighted that you agree. The team and I are... More

FirhouseFour
Dublin
Reviewer
3 reviews
2 helpful votes
3 of 5 stars Reviewed 5 December 2011
1
person found this review helpful

From the outside the hotel looks impressive - you want to go in and have a look. We checked in and the family room was pretty good size wise. We had a quick snack in the coffee shop which i think every big hotel should have. There was a good selection of everything but not enough staff. We spoke to... More

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PortlaoiseHeritage, Gemma Jordan General Manager at Portlaoise Heritage Hotel, responded to this review
7 December 2011

Dear guest, Thank you for your posting on tripadvisor. I thank you for your comments, I am delighted you enjoyed your family room, the Leisure centre and the coffee bean. I am delighted you found the staff to be so friendly and helpful. Customer service is one of our main priorities here at the Portlaoise Heritage Hotel. In regards to... More

Carol H
Wicklow, Ireland
1 review
5 of 5 stars Reviewed 5 December 2011

We have just returned from a fantastic family weekend at the Portlaoise Heritage Hotel. We received a really warm welcome from staff in all areas of the hotel - reception, leisure centre, cafe & restaurant. As a family of 5 it is hard to get a big enough hotel room for us all, but room 322 ticked all the boxes.... More

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PortlaoiseHeritage, Gemma Jordan General Manager at Portlaoise Heritage Hotel, responded to this review
7 December 2011

Dear guest, Thank you so much for taking the time to post your wonderful and positive review on tripadvisor. I am delighted you and your family enjoyed your stay with us, and found all out amenities to be beneficial & of great quality & service. I am thrilled with your wonderful comments and review as a whole for this I... More

redjan111
Dublin, Ireland
1 review
5 of 5 stars Reviewed 2 December 2011

I stayed here recently with my mother. We had a great time. From the minute we arrived the service was second to none. The staff couldn't have been more helpful, friendly and courteous. We were upgraded and the room was fantastic, spotless clean, lots of room, comfortable beds and all we needed. We ate in the foundry.....I highly recommended it.... More

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PortlaoiseHeritage, Gemma Jordan General Manager at Portlaoise Heritage Hotel, responded to this review
7 December 2011

Dear guest, Thank you so much for taking the time to post your wonderful and positive review on tripadvisor. I am delighted you enjoyed your stay with us and found the staff to be so friendly and helpful. Excellent Customer and personal service is one element that makes us different from other hotels and I am delighted that you agree... More

BombeDublin
Dublin
Contributor
14 reviews
8 helpful votes
4 of 5 stars Reviewed 28 November 2011

Went to the Heritage with Friends at the weekend....The hotel is situated in the centre of the town....first impressions when I walked in was the bright smile from the receptionist at the front desk...a good omen that this was a professional outfit..the hotel did not disappoint.. The rooms where very clean and decorated nicely...the hotel was spacious and welcoming...I do... More

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rachJ88
Belfast, United Kingdom
Senior Reviewer
8 reviews
5 helpful votes
2 of 5 stars Reviewed 27 November 2011

Didn't start well when we were givien a very smokey room, went straight to reception but very unhelpful and changing rooms was not an option. Made the most of it and had a nice meal in the grill restaurant. Parking was also an issue, get token from reception but have to be ready to go before 10am if you don't... More

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PortlaoiseHeritage, Gemma Jordan General Manager at Portlaoise Heritage Hotel, responded to this review
7 December 2011

Dear guest, Thank you for your comments and posting on trip advisor, Sincere apologies for the matter as a whole that you were allocated a smoking room. I have looked back in our system and the reason you were not moved was that we were fully booked. I appreciate this is not good enough especially that you were pregnant at... More

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irishtigger
Cork, Ireland
2 reviews
5 of 5 stars Reviewed 22 November 2011

I stayed here recently midweek at a conference. The facilities were excellent. The free Wifi access was strong throughout the hotel. Even the coffee at the conference breaks was great. All the staff were very friendly and polite. It was great to see a hotel so busy on a midweek in November. More

Was this review helpful? Yes
PortlaoiseHeritage, Gemma Jordan General Manager at Portlaoise Heritage Hotel, responded to this review
7 December 2011

Dear guest, Thank you for your wonderful review on trip advisor . I am delighted you enjoyed your stay with us during your conference and that you found the staff to be so friendly and helpful. Excellent Customer and personal service is one element that makes us different from other hotels and I am delighted that you agree. The team... More

CEOLCEB
Limerick, Ireland
2 reviews
5 of 5 stars Reviewed 19 November 2011

Held a 2 day conference for 280 delegates here and it was handled extremely efficiently by the hotel and all it's staff. The facilities, food, accommodation was excellent and I would recommend the Heritage as a superb conference venue. More

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Lisa-Trevor
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 18 November 2011

We had a great 2 night stay in the Heritage Hotel.. Warmly welcomed by all staff from reception to housekeeping! We ate in both restaurants - the first night was Spagos where we were looked after so well and enjoyed a great Italian meal.. Afterwards we enjoyed a few drinks in the bar - great buzz and the bar staff... More

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jennymasterson
Bray, Ireland
2 reviews
3 of 5 stars Reviewed 16 November 2011

The rooms are a let down. Dark, uncomfortable and low standard of bedding and decor. Worst of all, the noise from the trains passing immediately across from room with loud hooting as they speed through the station. The public areas are lovely and the Italian Restaurant, Spagos, is brilliant. It is not open every night though so we had eat... More

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Portlaoise Heritage Hotel Also Known As

  • Heritage Hotel Portlaoise
Address: Jessop Street, Portlaoise, Ireland

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