I didn't stay in the hotel but went to the spa for a day of treatments.The spa was alright,i've been to better but the treatments were lovely!However...I realised about a week later that i had left my necklace there which the beauty therapist had taken off for my massage. When I rang the hotel they claimed they had rang my...
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Booked into this hotel for an overnight stay with family to attend at gaa match that was in the town at the time. We booked in to the hotel as we found very good deals and offers so we were looking forward to the stay as we had to travel four hours to get there so it was ideal to...
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Dear guest,
Thank you for your review on trip advisor .
I am disappointed in regards to your comments that your rooms were cancelled. After numerous conversations I am disappointed that we have not come to the bottom of situation regarding the cancelled rooms. Our Front office manager even received a telephone call apologizing for the incident?.
I would greatly...
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just returned from three wonderful days at the hotel, with 46 other people
we has a marvellous time amanda o'sillivan & gemma jordan( managers)
plus there staff could not do anough for us , food lovely and plentiful, pool was spotless
with lovely big towels, Rooms spotless clean fresh towels every day all in all we were
well looked after...
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Reviewed 1 April 2011
Dear guest,
Thank you for your wonderful glowing review on trip advisor. A review which is scored 5 out 5 is greatly celebrated at the Portlaoise Heritage Hotel so thank you most sincerely on behalf of the team and I.
I am delighted you and your large party enjoyed your stay with us during your three day stay and that...
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Although our room was spacious, we were very disappointed by the décor of it; bed linen very shabby, curtains old, room needed painted, bathroom grubby. Our first impressions of the main foyer, coffee area and corridors was that they were untidy and the hotel seemed understaffed. We did enjoy the gym and pool although the changing area was not well...
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Dear Guest,
Thank you for taking the time to post your review on trip advisor, The team and I are disappointed with your comments overall that you felt the lobby was untidy, Thankfully the hotel has been fully booked over the past few days especially at weekends with large conferences, shows and leisure guests with families in a lot of...
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Just had a family reunion to celebrate a 70th birthday. Our party was 18 in total 9 adults and 10 children ranging from teens to toddlers. Booking completed over the phone and everything matched for all families on check in. Great flexibility shown to large families.Rooms were fine,beds were comfortable. Some people will moan if beds do not replicate the...
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Dear guest,
Thank you for your wonderful review on trip advisor & may the team & I take this opportunity to congratulate your mother in law on her 70th Birthday,
I am delighted you & your family enjoyed your stay with us to celebrate a 70th Birthday and that you & your party found the staff to be so friendly...
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Fabulous hotel, centrally located, great eateries and hotel facilites.
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Dear guest,
Thank you for your wonderful review on trip advisor .
I am delighted you enjoyed your stay with us and that you found the staff to be so friendly and helpful. Excellent Customer and personal service is one element that makes us different from other hotels and I am delighted that you agree. Our town location is a...
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The reason for the low rating I have given for the hotel is that with a 4 star rating you expect a reasonable quality. I stayed with a small group we got a B&B and Dinner rate which was quite reasonable.
Check in was fine for me but the others in my group checked in with an extremely rude receptionist,...
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Dear guest,
Thank you for your review on trip advisor .
I am disappointed in regards to your comments regarding a member of our reception team, feedback & customer service in general is always very good and customers feedback is very positive in regards to the front office team. I would greatly appreciate feedback here if you had a name...
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While we were attending a conference the kids were looked after in the play room. The child minders were brilliant and so caring and attentive.
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Dear Eileen,
Thank you for your wonderful review on trip advisor .
I am delighted you and your children enjoyed your stay with us during your conference and that you found the staff to be so friendly and helpful. Excellent Customer and personal service is one element that makes us different from other hotels and I am delighted that you...
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a lovely hotel,i had this hotel booked 2mths before our stay, and the room we got was looking out on to the back of a building, so that left us very dissapointed
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Dear guest,
Thank you for your review on trip advisor .
The team and I are delighted you very much liked the Portlaosie Heritage Hotel, I apologies that you were allocated a room towards the back of our building, we do our best to allocate rooms as per our guests requests but when the hotel is fully booked as it...
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I'd not stayed here for over 2 years having used it on a fairly regular basis through work previously.
Don't get me wrong, it's still a good hotel and offers great value for money. But it's starting to look a little bit tired and is in need of a makeover. My room was clean, but too cold for December and...
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Dear guest,
Thank you for your review on trip advisor .
Thank you for your valued custom, the team and I welcome you back to the Portlaoise Heritage Hotel. I am delighted you find the hotel to be of a good standard and great value for money. In regards to the rooms I appreciate your feedback and I will pass...
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89 Reviews
