I stay here quite often when traveling and I go out of my way to book a room even when I have to drive a couple extra miles to stay there.. The staff is the best I have seen for a small hotel and they care about customer service and they go out of their way to help you.. The...
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Thank you for your 5-star review!! Whether a guest stays one time or many times we always strive to give top notch service. Therefore, it is great to hear that we have succeeded in providing excellent customer service that keeps you and others returning to stay with us. We’re also very happy that you enjoyed your room, our exercise room,...
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The staff whether Front Desk or Breakfast or Room Cleaning were very friendly and helpful. The hotel was quiet, clean and had an indoor swimming pool which we enjoyed. The breakfast was well stocked with waffles, sausages, boiled eggs, yogurt. The only downfall was the fact that they have 'smoking rooms' in the same hallway as the 'non smoking' rooms...
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It was a pleasure to have you stay with us! We always appreciate when guests share their experiences here at the Sleep Inn & Suites. It helps us to know what we are doing right and what areas need some improvements. You’ll be happy to hear that we are going “Smoke Free” by the 1st of the year. Our former...
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From previous reviews, my wife and I thought the hotel would be fine for a three night stay. On the Sunday morning of our stay, we were startled by banging noises outside of our room and then began chocking on chemical fumes. The fumes caused our eyes to tear and burn, and the chocking sent us gasping for fresh air....
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I sincerely apologize for the rude awakening you experienced at our hotel. We were working on renovating the lobby of our hotel and replacing carpets in our public areas that day, and it is unacceptable that our renovation process negatively affected you, your wife, and your overall stay at our hotel. I assure you that we strive to provide the...
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My husband and I stayed at the Sleep Inn & Suites just off of I-40 in Lebanon, TN last weekend. It is obvious the staff love their job and the hotel they work at. This IS the cleanest hotel you will ever find with a wonderful staff to match.
Even though the hotel sits off of I-40, the rooms are...
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On behalf of the hotel staff, we were delighted to receive your response on Trip Advisor. It is always nice to hear when we have succeeded in making a guest comfortable and happy. We strive to provide the best customer service possible to our guests at all times. As always, we look forward to seeing you again!
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I checked in very late which the night front desk person was extremly helpful/ I think his name was Andrew. I asked for a late check out since I am a choice member. I put the do not disturb sign on the door and at just before 9am there was a knock on the door, housekeeping. i was still sleeping...
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Thank you for your recent review to Trip Advisor. I was very sorry to hear of your experience. This is not our standard practice. In fact, we pride ourselves on our customer service. I do plan to use your review as a training tool to reinforce the importance of our guest requests. It is the desire of myself and staff...
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My husband and I were travelling from Memphis to Gatlinberg and decided to stop over halfway. We got off the interstate looking for a Subway and saw this hotel tucked away down a side street. To our surprise and delight, it was clean, quiet, and staffed with the most incredibly helpful, eager to please workers we have encountered in a...
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It was a pleasure to have you and your husband stay with us! Your kind words are music to our ears. Customer Service is number one here at the Sleep Inn & Suites, Lebanon TN, and we are always glad to hear when we have succeeded. We look forward to seeing you and your husband on your next trip through...
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I've stayed at this particular facility several times because of its convenience for me. On this particular trip, it happened that I needed to interact with the front desk for several things, and the lady on duty was unfailingly helpful and polite. There was an odd problem with the in-room refrigerator, with which she was unfamiliar, but she immediately began...
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We appreciate your kind words. Customer Service is of utmost importance to us here at the Sleep Inn & Suites, Lebanon, TN. We love to hear first-hand from our guest that each and every one of our co-workers (even the new ones!) are providing the excellent service we promise to deliver. We look forward to your next visit with us!
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I took a Mission Team of 30 people to Nashville following the floods. The Sleep Inn and Suites in Lebanon, TN went so far out of their way to help my team, I'd recommend this hotel to anyone. The rooms were excellent and the facilities great... but it was the hospitality that stood out. Special thanks to David who hooked...
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The hotel staff and I thank you for your kind words! It was a pleasure to have you and your group stay with us. It has been a difficult time for many who were affected by the flood waters, but you have lifted the spirits of the many you have helped. Thank you for your service and we look forward...
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My DAUGHTER went to a sleep over at this hotel the front desk person that works the mornings is very unprofessional. She came into the pool area yelling at the lady in front of all the childern. When i ask her to appoligize she refused and threatned to throw me off the property. Customer Service was very poor and unprofessional....
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Our Sleep Inn & Suites has been both a Platinum and Gold award-winning hotel for several years. These awards are based on guest service satisfaction and the willingness of guests to return to our hotel. I am aware of this exact situation, and, as a courtesy, have refunded the guest’s money for their stay. We apologize for the misunderstanding and...
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beautiful rooms, very comfy beds. plenty of places to eat and drink. convienent to gas stations, interstate. there's a nice bar/grill right next to this hotel. highly recommended.
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Thank you for highly recommending our hotel! Meeting and exceeding our guest satisfaction is something we strive to do each and every day. It’s always good to hear when we have done just that. We look forward to your next visit to our area!
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