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MainStay Suites

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Traveller (67)
Room & Suite (52)
Dining (4)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#37 of 97 hotels in Knoxville
Location
Cleanliness
Service
Value
Stay longer for less at the MainStay Suites extended stay hotel in Knoxville, TN, ideally located off Interstate 75 and less than four miles from downtown Knoxville.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Kitchenette
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
2.5 of 5 stars
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct For Lowest Price!
450Reviews4Q+A96Room tips
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Otter H wrote a review Dec 2023
8 contributions2 helpful votes
Stayed here to meet a tour bus in the a.m. Not a good experience. Assured over phone that there were plenty of rooms but, lo and behold, by the time I got there with my discount book coupon (can't reserve in advance), there were no more "that price" rooms. I was "upgraded" to a more expensive one, so there went the discount. This room stank of smoke (although labled "non-smoking") and was absolutely filthy and grimy, as were the lobby, hallways, and elevator. Lots of non-English-speaking men everywhere; not sure if the hotel is contracted out for migrants or a construction crew was staying there, but that's all I saw for other guests besides the odd sketchy-looking person in the parking lot or lobby. Breakfast was disappointing; sausage and biscuits were edible, but no eggs. "They'll come out after the biscuits are gone," but never did. Opted not to take a shower or bath, as it wasn't an appealing prospect. Thankfully, one plus: the sheets were clean, and the bed was quite comfortable. Overall, I was happy to leave and won't return.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 10 Dec 2023
Dear Guest, I am distressed to see your comments. My apologies for all the bad experiences you had. We never want our guests to go back due to an unpleasant stay. The entire point will be investigated, and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure of a fine stay with us. Please visit us again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Broadwayone wrote a review Apr 2023
Wyoming, Ontario, Canada29 contributions24 helpful votes
Hotel's Favourite
My wife and I stayed here one night, March 26/23, on our return home from Florida. This is very convienient for people travelling on I75, easy off and easy on!! The room was very spacious and had light housekeeping in room. The room was clean and the beds were comfortable. The on thing that was a little funny was the tiny TV. Not a problem for us as we were tired after 12hrs on the road. The price was VERY good in comparison to other nearby hotels. i.e. less than $100.00 all in. I would stay here again and will put on my list of good places to stay in future.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 10 Apr 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pat M wrote a review May 2023
Moorefield, West Virginia2 contributions
I stayed in a Mainstay Suites before, so I expected the Knoxville - Meechant Drive location to be similar to my prior experience. However, this stay was disappointing. My room was clean and reasonably nice, but had a strong odor of cigarette smoke coming from the breaker panel in my room. It was bad enough that at the end of my 5-night stay, my laundry smelled like smoke when I got home. The breakfast is also disappointing in comparison to other Choice hotels. No fresh fruit at all, no milk in the cooler and two mornings (6:15 am) the waffle mix dispenser was empty. This property also locks the front door at 11 pm…. While the area seems nice enough, that was also concerning. I’m trying a different hotel in the area next week.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Check in before 11 pm, they lock the front door after then.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 8 May 2023
Dear Guest, We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Megan w wrote a review Apr 2023
1 contribution
Hate this hotel. Cheap rooms but then they put a $150 hold on your card for 7-10 business days when you use your card. Therefore you can’t use your own money for a whole week or longer. Such a joke of a place.
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 18 Apr 2023
Dear Megan, Thank you for your recent stay at our hotel and giving us the feedback. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura h wrote a review Apr 2023
1 contribution
This place overbooks- I paid for a suite with two queen beds and a couch. They overbooked their hotel and put us in a regular room with no couch. Upon complaining they moved us to a king suite with one king and one couch. They REFUSED to refund any money and said we would have to pay for a rollaway even though I NEEDED AND PAID FOR A ROOM THAT HAD THREE SLEEPING SPACES (two queens and one pullout couch). One king and a couch is nowhere near the same as two queens and a couch. This is horrible service especially when a mom is traveling with all of her kids without her husband who is deployed. Thanks for making an already stressful situation even more difficult. My two year old slept on the floor.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 6 Apr 2023
Dear Guest, I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vincent C wrote a review Aug 2022
1 contribution
My family of 4 stayed for 1 night to drop my older kid to UT. Good things about the hotel: (1) It is only 10 min from the campus with highway drive. (2) The room is of decent size for 4 people. (3) It is equipped with a full-size fridge, a full-size dishwasher, a stove with two cooktops, a pot, a pan, and also dishes and silverware for 2 people. (4) It has plenty of storage space in a closet and counter-top in the bathroom. (5) The room seems to be renovated in recent years. The breakfast is somewhat inferior. The scrambled eggs were cold, the sausage patties were a little dried and hard. The sitting area can hold no more than fifteen people. All in all, it's acceptable considering the price I paid compared to the cost of rooms in the area. But I would consider elsewhere if I need to stay 2+ nights.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
Room Tip: Back side away from traffic will be quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 23 Aug 2022
Hello Guest, Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brittany wrote a review Apr 2022
1 contribution1 helpful vote
Room over all was pretty clean! However the dishes had food dried on them and was dusty! There was an old chicken nugget under the ac unit! And only one towel was in the room and there was 3 people staying in our room! The staff that worked the front desk, savannah was extremely rude! Tried to talk to gm was told she had already spoke with them so no point in me talking to them!
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, Other at MainStay Suites
Responded 24 Apr 2022
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RTZ2 wrote a review Apr 2022
Naples, Florida80 contributions46 helpful votes
It’s nice to have a kitchenette with full size refrigerator, two burner stove, sink, microwave, and dishes. Just don’t look up at the boogers on the ceiling. Next door to Hooters so there’s that. People are very nice. Bathroom has a very noisy fan though
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 21 Apr 2022
Hello Arthur, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TWB wrote a review Oct 2021
Cincinnati, Ohio2467 contributions858 helpful votes
This was our second stay at Knoxville MainStay and it was as good as the last. I would vote this hotel Average based on the rooms and check in, but have to bump it up to Very Good because of the balcony, all-suites and pet friendly policy. Great for an overnight. Last stay was October 2020.
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Date of stay: November 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 21 Oct 2021
Hello Guest, Thank you so much for the stay and the overall appreciation. We are highly inspired by your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Loves2Travel696 wrote a review Sept 2021
Washington DC, District of Columbia5 contributions2 helpful votes
We have stayed here many times over the years and it was never great, but it was affordable and relatively clean. There have been sketchy people in the parking lot and in the hotel for at least ten years, but no one ever bothered us. Our last stay (and this was definitely our LAST STAY) was on September 3, 2021. The guy at the front desk seemed upset that we were there. He put us in a room without a balcony on the first floor. Before we went to the room I went back to the desk and said I had requested a high floor with a balcony and that request had always been met over a many-year span. I had also booked a pet-free and non-smoking room as I always do. He put us in a room on the second floor. It reeked of cigarette smoke and pets and the room had obviously been saturated in some chemical air freshener trying to cover the smells. It was late and we had driven over 500 miles so we opened the balcony door to air out the room and thought that would work. It did not. My husband had a terrible allergy attack at 2:00 am, trouble breathing, etc. We had to sleep with the door open all night to try and avoid the smells, got very little sleep with the freeway noise and all the people who hang out in the parking lot all night. The smell had permeated my pillow to the extent I had to put a towel over the pillow and another over my face to block the terrible smells. There were cigarette ashes in the nightstand drawer! And dog feces on the balcony! Also cigarette butts on the balcony. It was unbelievable. When we checked out the next morning, the very same guy who checked us in was at the front desk in the very same clothes. I told him our complaints expecting he would apologize and comp our room. He just looked at me, made no apology, and finally said, "Do you NEED anything else?" Unbelievable. We will never stay here again after being loyal customers for years.
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Date of stay: September 2021
Value
Rooms
Service
Room Tip: Don't stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Other at MainStay Suites
Responded 9 Oct 2021
Dear Guest, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹7,876 - ₹9,368 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
86
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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MAINSTAY SUITES, Knoxville (₹̶8̶,̶6̶2̶2̶) ₹7,710 Reviews & Photos

Frequently Asked Questions about MainStay Suites
Which popular attractions are close to MainStay Suites?
Nearby attractions include Inskip Ballfields (0.4 km) and Peyton's Place (0.6 km).
What are some of the property amenities at MainStay Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at MainStay Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at MainStay Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at MainStay Suites?
Yes, free parking is available to guests.
What are some restaurants close to MainStay Suites?
Conveniently located restaurants include Austin's Steak & Homestyle Buffet, Monterrey Mexican Restaurant, and Cracker Barrel.
Are there opportunities to exercise at MainStay Suites?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at MainStay Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at MainStay Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does MainStay Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at MainStay Suites?
The staff speaks multiple languages, including English and Spanish.