I had made my reservation by phone in April for travel in May. Was given a confirmation number, but when we showed up on the date we requested, I was told that my reservation was for a day after I called and not the date in May. We were charged as "no-show," and they refused to back the charge off... More

Was clean but showing its age. Door handle to the bathroom was falling out of the door meaning that the door couldn't be shut completely. Other than that, everything worked....room was quiet....breakfast was OK. Nothing special in any way ... Would probably find a different place to stay next time thru.

We had a three-day stay for a family celebration and shopped for a bargain location and this place met all expectations. The staff was very helpful, the hot breakfast was most adequate and served with a warm smile by a lovely lady. The room, although somewhat small met all our needs as we were only spending sleep time there. It... More

This is not a great rate but you get what you paid for and since I only needed a place for myself to sleep while attending this conference, I went cheap. It was a cheap nights stay ($50 per night compared to the $90 to $100+ at most of the other hotels. Here is the rundown: the hotel isn't in... More

We stayed at the Best Western in Franklin, TN a couple of nights ago. Although the amenities were decent for the price, they did not provide hot water to take a shower the next morning. After calling the front desk about the problem, they informed us they would have the problem fixed in fifteen minutes at the most. After waiting... More

First of all I would like to thank David, Arianna, kesley and Wesley for the best deal that they have me for my group. I didn't get any phone call from the front desk saying that my group is out of hand. And to Mary the breakfast was out standing. To the manager of this place to a gorgeous well... More

We were pleasantly surprised when we arrived at the hotel. Beautiful entry with plants and blooming flowers. Lobby was beautiful. We were welcomed with warm smiles and fresh baked cookies. When getting to the room we were surprised. Was not expecting this type of a room from a road side hotel. WOW

This was my first time staying at the best western in Franklin. I really enjoyed my stay. The room was clean. The staff was very nice & breakfast was delicious. I would deff stay here again & tell my friends to stay

We're in the process of building a home in Franklin so we've stayed a few places. This was a last minute trip so our options were limited. The first time we stayed (March) we were on the front side. Noisy, curtains didn't close all the way, room was not very clean. This time (April) we stayed in the back. Room... More