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Embassy Suites Nashville South/Cool Springs

3.5 of 5
820 Crescent Centre Drive, Franklin, TN 37067
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Embassy Suites Nashville South/Cool Springs
Ranked #6 of 20 hotels in Franklin
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191 reviews from our community

    Trip type
Traveller rating
    99
    58
    20
    10
    4
Date Rating
Milwaukee, Wisconsin
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

We spent Sat-Sun-Monday nights at the Embassy Suites at Cool Springs. The hotel is easy to see from I-65 south going out of Nashville. It requires a little navigating to get to though. Here's some help; exit at Cool Springs Blvd EAST. Not west. Follow it about 1/4 mile to the first stop light after you've crossed the bridge. Right... More

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See 6 more reviews by WillinMKE for Franklin
Louisville, Kentucky
Top Contributor
61 reviews 61 reviews
36 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW via mobile

My stay here did not meet expectations. The check in was robotic and cold. There was no small talk and I got a distinct feeling I was a hassle for no reason. I was tired from the drive and let it slide even though I am a Diamond member and was given a room on a non HHonors floor. I... More

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Chapel Hill
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

My husband and I and our 2 miniature dachshunds stayed here for 3 nights. This is an older hotel with popcorn ceilings in the guest rooms. The room had a musty odor that went away after we turned on the air conditioning. This hotel is located near the interstate and you hear considerable freeway noise when taking a walk outdoors.... More

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Baton Rouge, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 14 May 2013 NEW

Lobby was clean upon entry, nice young man checked me in. All around the staff was wonderful! We stayed on the 9th floor which is reserved for Hilton Honors guests. They have an area stocked with snacks and drinks and are given a code to open, all complimentary. The room was very clean and comfortable. It may be an older... More

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Galax, Virginia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 14 May 2013

Recently I visited Nashville for my youngest daughter's birthday and stayed with my wife and oldest daughter at this hotel. I found this facility to be an excellent value. We spent two nights at the facility. Breakfast was very good as well as the social hour. I have stayed in several Embassy Suites and would rate this one above average.... More

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Alexandria, United States
1 review
5 of 5 stars Reviewed 14 May 2013

From arrival, check-in to departure. The hotel staff were pleasant, seeking to assist and very presentable from the front desk clerks to the wait help. Suite was very clean with all of the amenities we have come to expect at an Embassy Suites. The complimentary breakfast was well organized, tasty and had numerous choices available. This is one f the... More

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Review collected in partnership with Embassy Suites Hotels

Knoxville, United States
1 review
3 of 5 stars Reviewed 11 May 2013

I felt that for $189.00 a night not including all the taxes that the services would have been better. Upon arrival as a business guest, I was not given the password to connect to the internet so when I called to the front desk - I was placed on hold for a period of time before the personnel could give... More

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Review collected in partnership with Embassy Suites Hotels

Jamestown, United States
1 review
4 of 5 stars Reviewed 10 May 2013

Hotel needs some maintenance and updating but service was wonderful and the food was filling with numerous choices. It would have been nice if the signs that showed the location of the hotel were larger and more conveniently located.

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Review collected in partnership with Embassy Suites Hotels

RI
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 6 May 2013

Loved the hotel. Staff was excellent and the shuttle around town was helpful. The food choices were limited. No breakfast for in room dining, however excellent complimentary breakfast downstairs. The pool was great.

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Review collected in partnership with Embassy Suites Hotels

birmingham
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 May 2013 via mobile

I was given the wrong room twice. Finally got in the room I requested- the carpet is bucking up in several places. It is torn in one place . The coffee area wasn't stocked. For the price - needs updating.

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Additional Information about Embassy Suites Nashville South/Cool Springs

Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Address: 820 Crescent Centre Drive, Franklin, TN 37067
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Franklin
#7 Family Hotels in Franklin
Price range (per night): ₹ 7,837 - 12,859
Hotel Class:3.5 star (3.5*)
Reservation Options:
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