This hotel is newly renovated (I heard last summer) and is good repair. There is a 24 hour restaurant in the lobby called City Cafe. They have a wide selection of foods and desserts. The food there is reasonably priced and good. The only real drawback I found with this hotel is that there is no handicap access. more

We brought a senior group into Chattanooga, and we made reservations with the Best Western Heritage Inn. Our group was very well pleased with the beautifully decorated rooms and all the amenities. The location was eay to find, right off I-75. Our group was a total of 30 rooms, and we were checked into the hotel in just a few... more

Very bad bad representation Here!!! Poor Staff!! My Husband and I called today to book a room for two nights for the weekend at the end of the month. When I called I got someone that had hardly any experience and I had to keep repeating info several several times! Then once I got him to understand I wanted a... more

My wife and I reserved a king jacuzzi suite for 1 evening and upon arrival was told that they did not have one available however they did have our reservation. They gave us a regular suite with 2 queen beds. Fine except that the tv in the bedroom did not work. To add insult to injury we found that there... more

This hotel has the worst hotel I've ever seen. My unit coming home from Iraq had some rooms booked. Then our flights got cancled due to weather. When we explained our situation the hotel would not cancell our rooms and all our soldiers had to pay out of pocket. This hotel does not support the military nor will they even... more

I spent two nights there while sightseeing in Chattanooga. I changed rooms on the second day when a noisy open-door poker party started up next door. There were also a few barechested guys hanging-out outside with open beers in their hands. - The second room which was on the other side of the building was quieter. But the worst problem... more

My family stayed at the Best Western Heritage Inn, and we were more than pleased. We were conviently located off I-75, and the rooms were brand new. The front desk stated that they had just renovated. Our room had a fridge/microwave, in-room coffee, all the amenities that you can wish for, and local calls and high speed wireless are free.... more

This was the worst travel experience of my life. This hotel had dirty, smelly rooms, and the worst customer service I have ever seen. The lobby was full of customers complaining. One man complained about bugs and was rudely handed a can of bug spray. We were lied to and yelled at, and were charged for days we did not... more

Contacted the hotel directly and booked. Was told a 6 pm cancellation policy. When I arrived I determined the facilities were not up to standard - ie- small dirty rooms, staff clad in T-shirts, very unprofessional! Advised I needed to cancel and was told (after they looked at the clock), that it was 4:10 and their cancel poliy expired at... more