This is a tired property that needs a lot more TLC before it gets another green dot. We checked in after a long day and the desk staff seemed sketchy at best. The room WAS indeed clean and tidy, it had been recently renovated and the beds were comfy. When I went looking for ice, I ended up on the... More

My husband and I have enjoyed staying at the Best Western Heritage Inn in Chattanooga on several occasions. We've been so pleased with them we just stayed again on our trip up North and will be staying again on our way home with our return room already booked! The rooms are always clean, roomy and the beds are over the... More

been staying there about 1 1/2 yr now twice a week staff always real friendly greets me by my name Rooms and property always being improved in summer time pool is nice to sit by if ever anything is wrong no matter how small staff is there to fix it fast and friendly will continue to stay there awesome place..........thanks More

No frills but nice and clean. Our room was one of the renovated ones. They are still in the process of renovating all the rooms. These are not real fancy but they are clean and comfortable. Our bed had all new bedding. Brand new shower and tub. Housekeeping did a great job when we went out for the day. TV... More

Great place to stay! I have been staying here for about two years!!! Rooms are constantly being improved! Love the constant updates and awesome service. Stay here, you will be more than satisfied! Just let management know if there is anything wrong with your stay, and they will make sure you are treated fairly. Gary always tells me, "You are... More

I'm on a budget, so I was looking for a decent, clean place to stay without having to pay for a bunch of unnecessary extras that jack up the price of hotels. I'm glad I found this place. The beds were clean, and comfortable, and the room also had plenty of towels, soap, and coffee. The free/included wifi was definitely... More

Clean and comfortable. No real frills. Restaurants nearby. More

Not only was this room filthy. Horrible service. I made the reservation 3 months in advance. Was charged at the time I made reservation. AND again when I stayed. Then have gotten the run around when trying to get a refund for the double billing. More

The room was nice, the beds were very nice, soft and plush. The location is ok, it's a short drive from all the main attractions. The pool was nice, the kids had a good time. The hotel is pet friendly and has plenty of space to take the hooch out. Wish they had breakfast that would've been perfect. More