Very nice hotel. Large rooms. Great lobby Restaurant area very nice. Breakfast is very good but a bit over priced. Needs options for continental breakfast. Not everyone wants to eat a full breakfast every morning.Had trouble regulating a/c but that just may be my own issues with liking to have a fan on all night.
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Thank you for taking the time to let us know about your recent stay with us. Your scores and comments are very important to us as we are always looking for ways to improve our service. I apologize you were not able to find some items on our breakfast bar you were looking for. In the future if you do...
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This was my first stay at a Hilton Garden Inn. We went to visit family for Christmas and wanted a nice room. This was by far the most quiet hotel room I ever stayed in. The staff was wonderful, the room was very clean, and we could not have been happier. Absolutely would recommend. This hotel had tons of restaurants...
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Thank you for your time to write such a nice review. We are working hard everyday to provide our guests with the best service possible. We hope you and your family had a wonderful Holiday and we look forward to serving you on your next visit to the Rock Hill area. Thank you for your business.
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Everyone - from front desk to cook to housekeeping was wonderful! Got a great rate on 2nd room we needed at check-in for our son, daughter-in-law & grand-daughter. Breakfast was delicious and generous. The room was very clean and fresh smelling. The bed and pillows were extremely comfortable and all the linens were clean. We even received help folding up...
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Thank you for comments on your recent stay with us. Your comments are very important to us. I will definitely pass them along to all of our staff. We are always looking for ways to improve our service and the experience for our guests. We are working hard everyday to provide the best home away from home experience. Your business...
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Very clean like most Hilton Garden Inns. They do not have a bar or restaurant for dinner. Chili's restaurant is next door.
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Thank you for your response. We are working hard everyday to provide a clean comfortable place to stay with great service. Thank you for choosing Hilton Garden Inn - Rock Hill for your travel needs and we look forward to serving you again on your next visit to the Rock Hill area.
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Great hotel - nice rooms, wonderful beds. We really enjoyed breakfast including omelets made to order! But I expect a bit of Christmas spirit this time of year - how about a nice tree or at least a some Christmas music in the air. There were no decorations - not even a hint of fall or Thanksgiving let alone a...
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Thank you for your review of your recent stay with us and for choosing Hilton Garden Inn - Rock Hill for your travel needs. I am pleased to hear you enjoyed your stay with us. We are working hard everyday to provide the best home away from home service. I apologize for the lack of decoration during your stay. In...
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The front desk staff greeted a co-worker and myself courteously and professionally when we arrived to check in. I had a king suite upgrade as a Hilton Honors Diamond member, and it was very nice. The only thing I did not like about the room was that the bathroom door opened out, back toward the entrance door. It made it...
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Thank you for taking the time to comment on your recent stay with us. Your comments are very important to us. They let me as well as my staff know that we are providing the high level of service to meet our guests' needs. Thank you for being a Diamond member and staying loyal to the Hilton Family of Hotels...
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My wife and I thoroughly enjoyed our stay over the Labor day weekend. The only problem we had was seeing no towels in the pool area before we took our swim just before the pool closed. I went to the desk, they apologized and ran more towels out to us before we even had a chance to get in! The...
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Thank you for taking the time to review your recent stay with us. We greatly appreciate the positive feed back. Positive comments like yours are great motivators that let our staff know they are doing a great job. We are working hard everyday to provide the best home away from home service for our guests. Thank you very much for...
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Rooms are well-appointed. Service was friendly, despite being placed in a king room when a queen had been reserved. Saw two bugs in the room--if that hadn't happened, this would be a 4/5 review.
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Thank you for taking time to review your stay with us. I apologize you did not get the room type you requested. I will research why this occurred. I know we did have a very busy weekend. Thank you for informing us about the bugs you found in your room. I will have our exterminator in to correct that issue...
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Clean accomodations, clean facility, very friendly, courteous and helpful staff, and comfortable beds. Plenty of towels that aren't thread bare!! One minor maintenance issue was quickly addressed, and that's all you can ask for!! Easy access to I-77, co-located amongst places to shop and eat. One of the best places we have stayed in months!! And that's saying something. This...
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Thank you very much for your response. I have shared your response with the entire staff and we are so excited you enjoyed your stay with us. Great comments like yours are fantastic motivators for our staff. We hope the rest of your travels are just as good and we look forward to serving you when you return in August....
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Repeat visitor and each stay has been as good as the first one. Staff is friendly and helpful. Rooms are clean and well appointed. Dining options within walking distance as well as shopping. Hotel is just off interestate and has easy access.
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Thank you for your response. We are working hard everyday to provide our guests with great service and a great experience. I hope your stay was a pleasant one and we look forward to serving you on your next visit to the Rock Hill area.
Regards,
Kevin Atkisson
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41 Reviews
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