I stayed there for three nights in April. Hotel is ok."Fresh coat of paint" would definitely help, but overall it was a pleasant stay. Beware of complimentary breakfast... its up to $6.99. omelette and Coffee cost $14. The waitresses warned me though, but after I ordered, ha, ha. Just to let you know.
I didn't feel like driving 8 miles...
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Thank you for sharing your experience. Dining while traveling can be a hassle and we offer a variety of options for our guests to choose from. The area is growing everyday with an eclectic array of dining choices near by.
Happy to hear that you enjoyed you time here and we hope to see you again
Sue
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I was at a confernece at this hotel and found it very comfortable and have very clean rooms. One of the days towels were not changed but this was corrected. The room I had did not have a view. But overall this was a great hotel with a friendly staff. Rooms were large but bathrooms were small.
Thank you for posting. The hotel is conveniently situated near I-26 and that doesn’t make for great views, hope the easy access made your travel less stressful.
We are proud of the team we have and their commitment of Southern hospitality, I’ll be sure to share your comments. Thanks again.
Sue
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Stayed here for one week while on business. Rooms are clean but average, bathrooms are a little small. Everything worked well in the room, I needed both heat and AC during my stay and both worked fine. The lounge was great, happy hour prices couldn't be better and the apps were good. The shuttle to the historic district was only...
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Thank you for taking the time to post your experience. We are very proud of the team in Moniker’s Lounge, what a great way to spend some time relaxing. Happy to say that all new menus have been drafted and hope you have the opportunity to sample the low country favorites we’ve added.
We appreciate your comments and suggestions. Thanks...
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We took 4 buses full of kids and they did a great job. Everyone was so nice to work with, especially Lindsay. Tip top customer service. We will definitely use this hotel again.
Thank you for the kind words. Lindsay is a great addition to the sales team and really takes care of our groups with the personalized touch. Glad to have you with us and look forward to serving you again!
Sue
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My husband and I spent 3 nights in town in Charleston and had an early morning flight, 530am, so decided to book the last night here for convenience.
We tried to check in around 2pm and were told no rooms were ready, so she took our # but never called. We went back 3:15 wondering if it was still a...
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Thank you for posting your experience. As a team we make every effort to assist when possible with early check in, so we are happy to hear that you were able to enjoy the pool area. Our apologies for any interruptions due to noise, shared that feedback for improvement with the housekeeping team.
Thank again for sharing and we hope...
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The front desk staff was helpful and friendly. The room was clean and the fridge in the room was a nice bonus.
Thank you for your thoughtful words for the front desk team. Travel can be a hassle and complimentary refrigerators and microwaves in our Club and Starwood Preferred Guest rooms help to make travel easier.
Thanks for sharing and we hope you get the opportunity to return.
Warm Regards,
Sue
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very good value. clean. nice indoor\outdoor pool. they also have a free shuttle to downtown Charleston that we used.. Note - don't plan on taking your car downtown. parking availablity is very limited. i would stay here again.
Thank you! The indoor/outdoor pool is a wonderful way to relax and enjoy the day. Our shuttle runs daily to the Charleston Visitors Center for a small fee, as parking can be a hassle. Additionally, we offer complimentary service to Charleston International Airport.
Thanks again for the friendly words and we hope to see you soon.
Warm Regards,
Sue
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I was going to book the Aloft but, the Expedia rate for this Sheraton was excellent. Now I know why. This was a very disappointing Sheraton stay. The front desk staff was excellent. Lobby area is fine. Getting off the elevator things go downhill. Hallways are dirty. Morning food still on trays outside doors at 7 pm? Hallways scuffed, dirty....
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Thank you for taking the time to post your experience. We want every stay to be a comfortable experience and sadly we did not achieve that goal. I truly apologize for the challenges and disappointment you encountered. My team and I are working everyday to improve the product we offer, we have made much progress and will continue toward the...
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The Service at this hotel left a lot to be desired! From the start I was disappointed. The front dest staff was not helpful. We stayed at the hotel for 3 nights, as the final part of our 3 city honeymoon, trip, and this hotel was the worst of the 5 hotels that we stayed in on our trip. We...
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Thank you for taking the time to share your experience with our team and the less than acceptable levels of personal service.
I sincerely apologize for the disappointing levels of service, as this is not the standard you have come to expect from a Sheraton, nor one that we accept as a team. Your experience was shared with the housekeeping...
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Chose this hotel to use up some Starwood points. Location is great, close to outlets, stores and main highways. Check in was ok. Got a regular room, not club level. Rooms are old but decent. Beds are average. Had nice, new large TV and microwave and mini refrigerator. Sadly, housekeeping is awful. This is an older property that needs upkeep,...
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Thank you for sharing and connecting with the department manager, allowing us the opportunity to correct the less than acceptable service you encountered. The annual cleaning of both the indoor and outdoor pools took place April 9th and 10th and we believe it to be one of the most inviting amenities we offer.
I am very proud of the shuttle...
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81 Reviews
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