We have stayed here many times and this was our first dissapointment, Cypress is old and nasty.The pools, beach and Pier are great even at 25 degrees.
More
OK for the price....being renovated, so not good time for review.
More
Dear Past Guest,
Thank you for writing a quick review. We are in the middle of renovations/upgrading all of our rooms, so I thank you for your honesty in saying that it is not a good time to write a review. Thank you for staying with us and we look forward to seeing you again after the completion of our...
More
We stayed in the Cypress for two nights in January & the resort was beautiful! The pools were not covered over & the lounge chairs were still out - which made the Resort look prettier! The staff was very friendly. There was a lot of acess to the beach & we loved going out on their own pier!
More
Dear Past Guest,
Thank you for your beautiful comments! One of the perks that our guests are able to enjoy is being able to stroll out onto our own pier and enjoy the views. Since the weather does whatever it wants, we leave all our pool furniture out year round so our guests can ‘sun bathe’ even in January. Thank...
More
I stayed in a room in the Live Oaks for a long weekend to attend a conference there, and I was impressed with the cleanliness of the room and the beautiful view of the ocean. It was a basic room (a bit dated, but very clean and neat) with two beds, and I loved having a full-size refrigerator and a...
More
Dear Past Guest,
Thank you for sharing your comments on your recent stay with us. We work hard on our customer service and providing clean rooms that it is always wonderful to hear that everyone’s efforts have paid off. Thank you for staying with us and we look forward to seeing you again.
Sincerely,
SMB Management Team
More
Springmaid Beach resort, originally built to serve employees of SpringMaid Mills, has aged poorly. It has needed renovations for some time and they are finally being done.
Restaurant is not the greatest, but there are dozens of good quality restaurants nearby.
More
Dear Past Guest,
Thank you for sharing your comments with us. We have done some remodeling over the years, but nothing as extensive as we are doing now. Thank you for making us apart of your vacation and we look forward to seeing you again.
Sincerely,
SMB Management Team
More
Room lacked working areas and lighting. Other Items missing were: TV guide, clock, a lamp for the table. and just 1 chair.
More
Dear Past Guest,
After reading your review, I am sorry that our lodging facilities were not to your satisfaction. We are in the process of updating and adding items to our rooms. All of our rooms will include an extra lamp for the table and a new TV guide. There should be a clock and two chairs in all of...
More
NO HOT WATER...IN JANUARY. Need I say more? Well, I guess I have to since there's a 50 character minimum for this review apparently. Thank goodness we were only staying for one night. My husband suffered through the freezing shower, but I wasn't about to. Our door wouldn't shut without shoving it, making a loud bang which I'm certain disturbed...
More
Dear Past Guest,
After reading your review, I am disappointed that our accommodations were not to your satisfaction. I am truly sorry that you did not have hot water during your stay. As soon as we are informed of a room not having hot water, we immediately send our maintenance to check things out. Some times it is only that...
More
We have stayed @ Springmaid twice in the last year. July 2011 and Dec 2011-Jan 2012 for New Year. Our first visit left a little to be desired in reference to the outdated room in the Palmetto building, but they did put us in a balcony room with a fantastic view!!!! For New Year's we stayed in the Live Oaks...
More
Dear Past Guest,
Welcome back! Thank you for sharing you comments on both of your visits with us. We are in the process of updating our Palmetto and Live Oaks buildings, so when you come back, we will have a new and improved look to our rooms. I am glad that you took the time to visit the pier on...
More
I really enjoyed this hotel. When we got there I came in expecting a more flashier hotel. It's not, It's definitively more of a value hotel. When walked down the walkway to our room, it was very messy. I felt slightly dirty, but it's an older hotel, and it was right next to a beach, so I didn't say anything....
More
Dear Past Guest,
Thank you for sharing your comments with us. I would like to apologize for the way the hallways were when you were here. We are in the process of upgrading our rooms in the Live Oaks building and it is generating a lot of dirt. We try our best on keeping everything clean and I am sorry...
More
We always stay @ the Springmaid, winter or summer. The rooms are mostly always clean, could do a little better job for the price you pay. Other than that, it very nice. The staff, including the maids, are very nice. We usually stay 4-5 times a year. The pier is always clean, but the staff inside the tackle store stinks....
More
Dear Past Guest,
Welcome back and thank you for taking the time to write some comments. I am sorry to hear that your room is mostly, always clean. We strive for always clean and it is upsetting to hear that we fell short is some areas. Being able to stay in the Live Oaks building (the one close to the...
More
1,307 Reviews
1,179 Reviews
1,465 Reviews
