My family has stayed at HIE in florida and have never had any problems with service or the rooms. This particular HIE was a little different, due to the influx of family and I guess everyone trying to check in, the front desk manager was a little short. Online they offered cots for the rooms if needed, there were none... More

Terrible experience..... dont even consider staying here. Guest washer/dryer issues. The dryer has been broken for weeks. Phones in the rooms rarely work. You are unable to get messages or wake up calls. Overall it has been a horrible visit....My husband and I checked out two days early because it was such a bad stay.. The hotel down the street... More

the hotel is new it looks nice the people are really nice.....however I do have some complaints. the breakfast was sorry, no bacon or saugage, not even a boiled egg. very few choices for breakfast. the hot tub was cold.....the double beds are very small a little bit wider than a twin bed 2 can not sleep comfortably.....my next stay... More

Spent two weeks at this hotel on a business trip and it was your typical Holiday Inn Express. Staff weren't the greatest when it came to service or attention to detail. Outside of hotel was clean and well maintained, inside was okay as well. Rooms we're alright but very cramped, I had two double beds and asked for a room... More

I stayed in this hotel on two occasions for business and the rooms were fairly standard. The breakfast buffet was also average--fruit cups, yogurt, cereals and a hot dish of the day, like biscuits with sausage gravy. What stood out was the staff, however. I arrived super early at 8am (check in wasn't till 3pm) praying they'd have a room... More

We stayed here in 7/09 for one night & for the $100+ we paid, we'd not stay there again. The check in clerk did up grade us to a suite where we has gnats & a couple of flies buzzing around our faces & one BEEG cockroach that I killed on the wall & left the body where it fell... More

Had to get extra towels, only 2 in the room, had to get extra toilet paper, and there was a used wash cloth left in our shower from the previous guest, GROSS ...I guess the cleaning crew had better things to do that to clean the rooms properly . When they ran out of omelets the next morning around 9:30,... More

Now, just where to begin. First of all, I had reserved 2 rooms. I was told there was only one room under my name. I insisted there were 2 rooms, of course, the front desk clerk didn't believe me, which, I found out later, was the norm at this hotel. Guests are liars. It seemed only my insistance forced her... More

We were on our way from Michigan to Florida and this was the second overnight stop. We had my father with us, so stops were more frequent and longer ... This hotel changed our room so that we could be on the ground level ... my father was looking forward to using their pool, which unfortunately was outside, and it... More