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Residence Inn Greenville-Spartanburg Airport

120 Milestone Way, Greenville, SC 29615
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Residence Inn Greenville-Spartanburg Airport
Ranked #33 of 61 hotels in Greenville
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24 reviews from our community

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Date Rating
Newton, North Carolina, United States
1 review
4 of 5 stars Reviewed 27 April 2013

When we used priceline's "name your price" feature to book a Greenville hotel for our 1 year anniversary, we were disappointed that we didn't get a more modern hotel, but upon arrival at the Residence Inn, we were pleasantly surprised by the home-like, pleasant atmosphere. If customer service is your top priority, the staff here is sure to please you.... More

Was this review helpful? Yes
Leanne R, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
29 April 2013

Hello! Thank you so much for your feedback. We strive daily to give our guests a memorable hotel stay with service that exceeds your expectations. I am so happy to hear you had a pleasant stay. We hope you wlll choose Residence Inn by Marriott for your next stay in Greenville, SC. We truly value your business! More

Los Angeles, California
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 31 March 2013

I stayed at this hotel for over two months and thought it was great except for housekeeping. Its about a 7-10 minute drive from the airport and tucked back in this residential area off the main road so it felt more like home than a typical hotel. Its close to the major mall and around 15 minutes to downtown. You... More

Was this review helpful? Yes
Leanne R, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
18 April 2013

Hello! I greatly appreciate you taking time to give us such great feedback. We have been working very hard over the last few months to make some great improvements here at Residence Inn, and one of our focus areas has been the consistency of our housekeeping staff. I truly believe we have done a great job to better this area.... More

Atlanta, GA
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 17 March 2013

I chose to stay at this Residence Inn because I was travelling with family for a wedding this past weekend. Much to our dismay, this NONSMOKING hotel cannot do anything about smoking guests. A chain-smoker was enjoying blowing smoke nonstop that flooded our room with smoke. We called the front desk. We called again. And again. We got excuses of... More

Was this review helpful? Yes
Leanne R, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
18 April 2013

I am very sorry about the smoking issue during your stay with us. Having a small child with asthma, I truly understand what an inconvenience another guest can cause when they choose to smoke. There is a protocol we are required to follow when we suspect a guest is smoking, and I am very sorry that a proper resolution was... More

RI, USA
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 13 March 2013

Every staff person you encounter will smile at you and say hello. 'Glad you are staying here, I will do whatever I can for you' smiles - not those pathetic smiles of waiters/waitresses forced to sing you happy birthday at chain restaurants. I expected it from front desk folks but also got it from housekeeping, breakfast buffet people and maintenance... More

Was this review helpful? Yes
Leanne R, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
18 April 2013

Thank you so much for your kind comments. We are very pleased that you had such a pleasant stay. We look forward to seeing you again!! More

Wheaton, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 25 February 2013

Needed a 2 bedroom suite during our recent stay to Greenville. I found the hotel to be very worn. Our couch was broken in the middle, the chair in the living room was broken and unusable. Cigarette smoke was coming in through one of our bathroom vents. All very disappointing. I know I could have complained but not sure it... More

Was this review helpful? Yes 1
GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
27 February 2013

Greetings, Thank you for taking the time to write about our hotel. I do apologize for the furniture that was in your room, and the cigarette smoke coming through the vents. If you could please call or e-mail me, I would like to compensate you for the inconvenience and experience that you received. We want every guest to have a... More

New York City, New York
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 29 November 2012

I would have given a three if the television worked, sound and no video. Could use an update and it appeared the lotion and shampoo were re-used. It was OK for the price. The bed was not as comfortable as other Residence Inns.

Was this review helpful? Yes 1
GSPRI, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
11 December 2012

Good afternoon, Thank you for taking the time to share your experience at our hotel. I apologize that the experience that you received was not top notch. I do hope that we were able to take care of the TV before you left. I truly appreciate your feedback so we can better ourselves. Yes the beds are a little worn;... More

Charlotte, NC
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 31 October 2012

Several of my colleagues stayed here for weeks at a time and had positive things to say. The next time I went to Greenville I gave this place a try. The location is excellent, well off the interstate but still very close. There is a Bi-Lo supermarket nearby as well as great restaurants. Check in was much quicker than most... More

Was this review helpful? Yes
See 2 more reviews by Paul B for Greenville
GSPRI, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
11 December 2012

Thank you so much for your comments. I happy that you had a great stay. We have been readjusting the volume for future guests. I am sorry that you had to move rooms. Make sure if and when you return to drop by my office so I can say Hi. Once again, thank you for your comments. Sincerly, Rita Vaughn More

Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 October 2012

Ok, Marriott redeemed itself from a bad experience the night before. We had a very nice stay at this property. Lakista Gilliam (Asst. Gen Manager)was delightful, friendly and very informative. The food was excellent and YES ! I highly recommend this property. Oh and the bed - fantastic.

Was this review helpful? Yes
GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
5 November 2012

I am so happy that you enjoyed yourself at our hotel. We are very lucky to have Lakista on our team. She joined our team in 2005, working in Breakfast and Social. The she moved over to the Front Desk and later promoted as the Asst. Gen Manger. She is a jewel! When you travel back to Greenville I would... More

Cocoa Beach, Florida
Top Contributor
85 reviews 85 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 September 2012

Stayed 2-nights for business. Overall, the stay was good but the hotel fell short by offering extras which were disappointing. Specifically, they offer a happy hour with bland chicken patties, cheap chardonnay, and a pitcher of bed light.It was not worth hanging around for. Breakfast offering wasn't much better. If you are going to offer these perks, spend a few... More

Was this review helpful? Yes
See 2 more reviews by Gary C for Greenville
GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review
4 September 2012

Thank you for taking the time to give us feedback about your recent stay. I apologize that our food offerings did not meet your expectations. The staff and I are going look at options to serve with the chicken patties, maybe some honey – mustard and or BBQ sauce. I am very happy that your overall experience was good! Sincerely,... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 July 2012 via mobile

This extended stay hotel was very clean and quiet. Also, unlike most extended stays, your room is cleaned daily unless you request otherwise. If you call their sales dept, you can get a better rate than the front desk can give you. Breakfast is excellent!

Was this review helpful? Yes
See 3 more reviews by RaisingAlexis for Greenville
Management response:
10 July 2012

Thank you so much for you wonderful comments. I am happy that we were able to meet your expectations. Look forward to serving you again when you traveling through Greenvill again. Rita Vaughn More

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Additional Information about Residence Inn Greenville-Spartanburg Airport

Also Known As:
Residence Inn Greenville-Spartanburg Airport Hotel Greenville
Residence Inn Greenville-Spartanburg Airport Hotel
Residence Inn Greenville
Greenville Residence Inn
Address: 120 Milestone Way, Greenville, SC 29615
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 61 hotels in Greenville
Price range (per night): INR6,332 - 8,442
Reservation Options:
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Residence Inn Greenville-Spartanburg Airport
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