I work in Columbia a lot, and as a graduate of the University of South Carolina, I come to Columbia for all home football games and other sports. I've probably stayed at every downtown hotel in the city, and although several others are nice, this is my favorite for many reasons.
The # 1 reason is the friendliness and efficiency...
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Thank you much for taking the time to review our property! It's like music to my ears to hear that you always stay with us and even more that the service you have received has lived up to the Sheraton standard. We look forward to having you stay with us again soon and having you enjoy some of our upcoming...
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I have stayed in several places in Columbia and this is the best so far ... not because it is six star not because the room is the best in the USA... However I found this a great balance, my room was a good size, floors wooden which made me think of an old fashion European hotel. The room was...
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Dear valued guest,
Thank you so much for taking the time to review our property! We appreciate your kind review and I look forward to passing this along to my staff and fellow managers. We also looking forward to having you back in house! I know that you mentioned that you enjoyed using our fitness center and am pleased to...
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Nice place, friendly staff, good location close to sites and walking distance from the restaurants.
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Dear guest,
Thank you for taking the time to review our hotel! We appreciate your kind words and I look forward to sharing your experience with my fellow managers. Over the next couple weeks we are taking great strides to refurbish our hotel so the classic elegance of our 1913 building can thoroughly shine through.
Sincerely,
Christina Braun
Front Office...
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I expect way more out of Starwood properties. The good things: Location, nice roof top bar, and nice bathroom.
Issues with our stay: We stay at Starwood properties because they are normally very nice hotels that accept pets. This property is not a good property to stay at with your pet. $75 fee and limited exercise areas. Rooms were very...
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Dear guest,
Thank you for taking the time to review our property! It is unfortunate that you had such an unpleasant experience at our hotel, and I want you to know that your complaints are not going unheard. I will be sharing your experience with my fellow managers in order to discuss our opportunities and develop remedies for each one...
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I have stayed here many times in a variety of room, always great and have never had any problems. The staff, rooms, bars, food, and amentities at this hotel will not disappointment. The location is also good for walking distance to some good restaurants downtown. I have stayed at several hotels downtown and are very surprised that this is not...
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Thank you so much for taking the time to review our property! I am so happy that you got to experience the many amenities that we have to offer and enjoyed your stay. If you haven't made any plans for New Years and are staying in town, please join us! We're having a massive party throughout the entire hotel and...
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No problems here, nice place, little expensive but expected for a nice hotel downtown.
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Thanks again for taking the time to review our property! We're so glad you enjoyed your stay and look forward to having you stay with us in the future!
Christina Braun
Front Office Manager
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I stayed at the Sheraton on main, and it was ok not somewhere that I would recommend. The room was small the t.v in the bathroom did not work and the floor was not clean. I was doing a late checkout when I went out for lunch I placed the DND sign on the door,when I returned my things was...
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Thank you so much for your honest review, and we apologize for your missing items. In scenarios such as this it is standard to speak with all employees who would have come into direct contact with the room. Unfortunately we were unable to come to any conclusive resolution in this event. Please let us know if the compensation we have...
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I have stayed there probably 10 times. Last night my husband checked in around 4, asked them to make up the sofa bed as we knew we'd be back late from the game. We arrived at midnight, 2 kids in tow. Sheets- no pillows- were dropped off for the sofa bed.We opened up the bed and there were dirty sheets...
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Reviewed 17 January 2010
Dear guest,
I cannot apologize enough for the situation that you encountered with your room, and there is no excuse for the cleanliness not being rectified the first time you mentioned it. Because of this a new training program has been put into place with our housekeeping department to ensure that no future guests have this issue. I hope that...
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I've stayed there several times in the past 18 months, and even though I used to live in Columbia, I never knew this awesome little hotel was there! When I go back to visit-I always stay here. Historic bank building + modern style + awesome location = unique, warm, chic hotel. The parking garage may be challenging to find--if you...
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Hi and thank you for taking the time to review our property!
I'm so happy that you enjoyed the unique charm that comes with staying in a 1913 bank. As you stated we have taken the opportunity to maintain and restore a number of the original features in the hotel including the, the vault (now a martini bar), the rooms...
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Well, I just checked in here about two hours ago and was excited about what I hoped to experience. I could tell online that this Sheraton didn't look like your typical one. I was picked up from the airport in an amazing black Escalade. The driver was very kind and helpful. Upon arrival, the ladies at the front desk were...
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Thank you for taking the time to review our property!
I'm so happy that Toure and Colleen received such high remarks from you. They have truly set the benchmark for the Sheraton way. It bothers me however that your experience with our night auditor and the rest of our staff was not as pleasant. As you know from experiences at...
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