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Best Western Sweetgrass Inn


Hotel class 2.5 of 5
1540 Savannah Highway, Charleston, SC 29407-7845
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Reviews you can trust

73% Recommend
4.0 of 5 stars 106 reviews
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By trip type
All (106)
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4 of 5 stars
Coastal NC
19 Nov 2009 | Trip type: Couples New

My husband and I just returned home from Charleston, SC. We stayed at the Best Western Sweetgrass Inn while we were there. The staff was extremely helpful and very pleasant to be around. The hotel was clean and well supplied. more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest for taking the time to share their comments. We truly believe that the difference between an average hotel and an excellant hotel is the people. We strive to insure that every guest enjoys not only their stay with us, but their visit to Charleston as well. I am sure my staff will be...

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3 of 5 stars
St. Louis
11 Nov 2009 | Trip type: Couples
0/1 found this review helpful

The rooms and grounds were clean and generally well maintained. The rooms could possibly go for a remodel in the near future, but they certainly weren't bad. Front desk staff was extremely friendly and helpful. Location is great IF you don't want to pay a premium for the downtown-area hotels--it's an easy 10-min. drive downtown and a few more minutes... more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest for staying with us and for taking the time to write a review. I am shocked that this guest experienced such terrible housekeeping service. I have discussed this review with our Housekeeping Manager. As a result of this guest's comments, we have stepped up our housekeeping inspections and found the housekeeper in question....

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5 of 5 stars
South Carolina
6 Nov 2009 | Trip type: Couples

This place was worth every cent. My only problem was making a left turn out of the parking lot. Other than that, I loved the place. There is a wonderful scent, and my husband and I were looking for where it was coming from. It was probably the sweetgrass. The gardens were kept up very nicely, as was the room.... more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest not only for taking the time to post their comments but for staying with us as well. We appreciate all guest feedback, as it is a valuable tool in our mission to improve our operations. I am sure my staff will enjoy reading these positive comments. Again, thank you for your business and...

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5 of 5 stars
Georgia
28 Oct 2009 | Trip type: Friends getaway

I just returned from a girls weekend to Charleston where we stayed at this hotel. What a great place. Very convenient to downtown (10 minutes), Folly Beach (15 minutes) and the airport (15 minutes). Rooms are roomy with fridge, microwave, desk (with free Wi-Fi), 2 chairs and a table. TV sits in a nice armoir. Two sinks are very convenient.... more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest for staying with us and for taking the time to post their comments. We appreciate all guest feedback as it is a valuable tool in our effort to constantly improve our operations. I was very pleased to read that this guest enjoyed their visit with us.

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4 of 5 stars
Pennsylvania
28 Oct 2009 | Trip type: Couples

This hotel is very nice and the staff is great. Special thanks to Monque, and I'm sure I spelled her name wrong, if she is not in your management program, she should be. All the staff is great. The grounds are very nice and taken care of. I would love to stay there again. Short drive to downtown. more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest for their business and for taking the time to post their thoughts concerning our property. We always appreciate guest feedback as it helps us fine tune our operations. I am glad this guest enjoyed their visit with us and their stay in Charleston.

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5 of 5 stars
WEST UNION
22 Oct 2009 | Trip type: Family

The hotel is in a good, convenient location. The rooms are well appointed and clean. The staff was the best part of the stay. They were friendly, polite, and helpful. After booking I had some questions and called the hotel. They were very helpful and answered all my questions completely. Once there the entire staff was great. From the front... more

Management response from
SICGM, Bill Richards - General Manager

Thank you this guest for staying with and for posting their thoughts as well. We always appreciate guest feedback as it helps us to continually improve our operation. I am sure my staff will be very happy to hear that their hard work was appreciated and noticed. Thanks again! We hope to see you during your next trip to Charleston!

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5 of 5 stars
Illinois
21 Oct 2009 | Trip type: Couples

I highly recommend this hotel to everyone! First off, it is gorgeous to look at. They have beautiful landscaping! The front lobby staff are great; they are very helpful and friendly. The rooms are larger than the average hotel room and very clean. The bed was comfortable and spacious. We really enjoyed the nice, large swimming pool. The grounds are... more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest not only for their business but for taking the time to write a review as well. We pride ourselves on offering not only clean, comfortable accommodations but the best service Charleston has to offer. In this case, it seems we came close to our goal. I am sure my staff will be very...

Very Nice
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4 of 5 stars
Minnesota
15 Oct 2009 | Trip type: Couples

The Sweetgrass Inn is a very nice hotel. The folks at the front desk were very helpful and attentive. The large pool area is very comfortable and a lot of attention to detail is payed to the nice grounds surrounding it. The rooms are surprisingly large with plenty of space for belongings. The hotel is convenient to the airport and... more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest not only for staying with us but for taking the time to write a review. We always value guest feedback as it is a very important tool we use to monitor our progress as we strive to improve our operations. Again, thanks for your comments! We look forward to serving you in the...

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3 of 5 stars
Spartanburg, South Carolina
10 Oct 2009

We arrived around 12:30am and attempted to check in, as I had called earlier in the day and made reservations. However, I was told the reservation was not made and the female I spoke with to make the reservation was not employed there. I even gave the front desk a confirmation number, I was told 'it was not one of... more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest for taking the time to post their comments. I personally spoke to this guest at check out. While it is true that her reservation was not entered into our system, at no time was the guest charged more then original rate quoted during the reservation process. Additionally, the guest was given the exact...

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5 of 5 stars
Cleveland, Ohio
13 Sep 2009 | Trip type: Solo travel
1/1 found this review helpful

I travel to Charleston a few times a year to visit my son and had yet to find a great price for a good room. This last trip I found a great price for a good room. Thank you Bill and your staff. I didn't get to meet you, but you were always around when I was in the lobby.... more

Management response from
SICGM, Bill Richards - General Manager

I would like to thank this guest not only for their patronage but for taking the time to post their comments. We pride ourselves on offering the best service Charleston has to offer. It is very rewarding to hear that we are approaching our goal. I am sure my staff will be very excited to read your comments and very...

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Best Western Sweetgrass Inn Also Known As

  • Best Western Sweetgrass Hotel
  • Best Western Charleston
  • Charleston Best Western
Address: 1540 Savannah Highway, Charleston, SC 29407-7845
Hotels in Charleston Best Western Sweetgrass Inn
4.0/5.0
106