This is the worst Sheraton I have stayed in. The rooms are run down and shabby. We got a room on the Starwood Preferred Guest Floor. When entering the room we found yellowish pillowcases with stains and they smelled very unfresh. I had to ask the maid to change them and we got "white fresh" pillowcases. Makes me wonder if... more

If you're looking for a business hotel where you don't have to interact with customer service agents, then this hotel is for you. Unfortunately you will have to interact with customer service because the hotel is falling apart! Two stays on separate times; on both times the card reader was broken on different rooms. I don't mind the extra trips... more

During my stay this weekend I noticed that the hotel has made some changes since my stay in August for the Michelin Challenge rugby match. The Club Level has been downsized to just the 8th floor (instead of both the 7th and 8th floors), though the 7th floor has the designation of the SPG floor. And they've finally replaced those... more

My wife and I stayed here two nights on a recent trip to Charleston. I had originally booked a hotel downtown, but had stayed at this Sheraton before and had enough Starpoints for a free stay this time. While the hotel is located outside of town, it is only a 15 minute drive from the center of Charleston. If you... more

In booking my reservation thru hotels.com, I had a bad experience as I was rushed into booking the reservation. Although I got a good rate, I was misinformed on more than one issue. So I was a bit concerned while driving to Charleston that I may have difficulty at check-in; instead I was very pleasantly surprised on arrival at the... more

I preface this by saying I was using Starwood points, so my perception of 'value' may be a bit skewed. Even so, this hotel is not up to par from a Sheraton perspective. The common areas of the hotel are very well kept - the chaise lounges by the pool area are fantastic, and the lobby area is very pleasant.... more

Stayed here on business for two nights. The room was fairly clean (sofa was dusty) when I arrived. The next morning my coworker reported that her remote didn't work, there was no stopper in the sink, there was hair in the sink, and the ventilation grate in the shower was gross. She reported this and, by the end of the... more

This hotel was great. Great service, clean rooms, friendly staff. I would recommend this hotel to anyone planning to visit Charleston but want to save money by staying slightly out of the downtown area. more

I was reluctant to stay at this hotel after reading bad reviews, but it's really not that bad. We stayed overnight on 9/15/08. I suppose I can say that b/c I used points rather than paying cash, but I've been in worse. We checked in at 2am, and the lady who helped us was extremely nice given the late hour... more