We were not happy with our stay. We have stayed at this hotel at least 5 or more times through the past 7 years, as we have family in the area. The hallways had an awful odor, on both thr 1st and 2nd floors during our last visit in Aug 2009. In Aug 2008 there was construction going on and... more

this is a Hampton Inn: it was what we expected: clean, basic, free breakfast (we only were interested in the coffee). HOWEVER. THEY DID NOT CLEAN/MAKE-UP OUR ROOM!!!. For what does one pay when one pays for a hotel? a) a clean, comfortable bed to sleep in b) clean linens c) the same every day of your stay Failed to... more

I found nothing that would discourage me from staying in this property if I find the need to travel to Willow Grove again. For the price, I feel I got an ecxcellent deal. The front desk staff was friendly and helpful. The breakfast attendant, however, was not as engaged or helpful. Overall, the hotel provided full Hampton Inn quality (it... more

Stayed a couple of days here. The hotel staff were very courteous always greeted me anytime I went by the check in desk. When I arrived late in the afternoon, my room was ready, I asked to be moved to a lower floor and immediately the clerk tried to find me a room, no luck but they tried. The location... more

I spend about 100 nights a year in hotels ... mostly Hiltons. I can honestly say this is the WORST ever! The hallways in the hotel even smell old and musty. I feel like this was once a Motel 6 that was converted. My room appeared to have been updated recently - but is still so bad. The beds had... more

Hampton Inn is my chain of choice when traveling, but I had my worst experience ever at the Willow Grove location while attending a family college graduation in May 2008, solely due to poor customer service from the staff. First of all, although we arrived early (shortly after check-in,) I was told that no non-smoking rooms or king beds were... more

I stayed here for a period of 2 weeks while on business in nearby Horsham. The hotel was closeby and a member of the Hilton family so I figured why not. On the plus side the rooms were recently renovated and I believe due to be getting new carpeting soon. Also on the plus side the staff was very courteous.... more

I've stayed at this hotel a few times, as I travel here for business often. Up until now it's been fine. I know what the "normal" rooms look like. Well last night I checked in around 9:00, opened the door to my room and was immediately confused. It was a strange, miniature room. There was a SINGLE bed in it.... more

This hotel is showing its age. Ceiling in bathroom was falling in. Grout is moldy. Parking was a major problem. Pillows smell of bleach. We left our room at 8:30 AM....by 4:30 pm, housekeeping had still not arrived to make bed, replace towels, vacuum, etc. We had to chase them down the hall to get towels and had to empty... more