I thought I was booking a room at the Best Western East Mountain Suites, also In Wilkes-Barre, but I mixed up the hotels and booked the Best Western Genetti instead. So when we arrived, I had a fair amount of trepidation because this hotel is older and I was worried it would be poorly maintained. But on the contrary, this... more

Used a coupon from Roomsaver and paid mid $50's for a 2-double room in mid-week. While someone mentioned free parking, I did have to pay $4/night to get the bar raised to get into the parking lot. Got to the hotel before 9pm, and had a quick swim in the outdoor pool all to ourselves. Our room is at the... more

The Best Western Genetti deserves great credit. In many downtowns, this hotel might seem perfectly nice but nothing special. But the Genetti has anchored downtown Wilkes-Barre long enough to have helped nurse this struggling city at least part of the way back to health, and now its location--steps away from Public Square, with its performing arts center, restaurants, and stores--is... more

I was there on business and the biggest surprise was how fabulous the linens were...clean and crisp. In fact, the whole room was very clean. The air conditioner smelled fresh too. The breakfast buffet was quite good. I even liked the exercise room. All in all I am trying to figure out how to stay there again. Anyone know who... more

just fine--i don't know why anybody has complaints--good downtown location--free parking on premises--nice free breakfast, better than rolls and coffee more

We got to your hotel after turning down 2 others. The registration was great even though you had only 10 rooms left, you still let us use the travel coupons. The new receptionist made a mistake but the manager honored her mistake and made us feel welcome and we will stay with you again the next time we are on... more

i was a litte leary about the downtown location, but the police station was across the street! There was a mixup with a smoking room. Even th ough I think it was our fault we were given another room without question or hassell.I couldn't say enough good things about our stay. The cofy bed and clean room. The excellent food... more

We booked at this hotel because of it's reviews from this year. My question to them is ...are we talking about the same hotel? We chose to stay here for three reasons. One, we're traveling with a pet and two...they also accepted smokers....... three....Tripadvisor previous guests...said it was a great place. First time the TA writers let me down. The... more

My Family and I (4 adults) had to come from Colgate Wisconsin to Wilkes-Barre for a funeral of a very close family friend. Our friend died on Monday April 20 and the wake was set for Wednesday, April 22. On Monday night I called the Genetti Best Western directly and spoke with Charlene. I told her of our situation and... more