Dear Roger142, Hello and thank very much for reviewing your recent stay as our guest on Trip Advisor. It is very rewarding for the team here to know of your input and I thank you for taking the time to extend your thoughts. Your experience strikes the chord we strive for regarding seamless delivery of excellent guest service. It was... More

Dear kelsween, Hello and thank you very much for the courtesy of your review that you clearly took some time to convey. We are highly appreciative of all types of feedback we receive from our guests as we consider it a vital resource in the continual pursuit of our goals. I must say I am astonished in a profoundly concerned... More

Dear amyn301, Hello and good afternoon. Thank you so much for reviewing your recent stay as our guest. It was a pleasure having you and I rejoice in reading of your great experience. We are very proud to offer not only highly sought-after amenities and services such as our complimentary shuttle as you mentioned but also the personalized talent of... More

Dear TheWanderers86, Hello and good day. Thank you very much for being our recent guests and for taking the time to let other Trip Advisor users know of your experience. I was disheartened to read of your arrival experience regarding your bathroom. I apologize to you and understand the uneasiness that can set it when making such a discovery early... More

Dear Joe D, Hello and thank you so very much for leaving a review of your recent stay experience on Trip Advisor. Congratulations to your son on his graduation. I am so glad that your family and friends allowed us the opportunity of having you all as our guests for such a memorable event and it was a pleasure serving... More

Dear NCTravelDiva, Hello there and thank you so much for reviewing your stay as our recent guest. It was great to read that we were able to provide you with a positive experience during your stay for the Pittsburgh Marathon which by the way, I hope you or participants you may have been supporting fared well in. Similar to all... More

Dear Mom24kidz, Hello and thank you so much for taking the time to write of your recent experience as our guest. It is great to learn of your enjoyment of our in-suite amenities such as the Keurig coffee makers that appear in every suite. I apologize for your comfort finding of our sofa sleepers and you may be assured that... More

Dear JoJo_Da _Explorer, Good morning! Thank you very much for letting other Trip Advisor visitors know of your great stay experience. We have enjoyed a fabulous relationship with the Pittsburgh Penguins and are proud to be their official hotel as well as that for both the Consol Energy Center and Duquesne University. In addition to your thorough description of the... More

Dear Rebecca B, Hello and thank you for reviewing you recent experience as our guest. It was a pleasure having you! We like to consider ourselves the premier hotel destination in Pittsburgh for anyone seeing an event at our next door neighbor, the Consol Energy Center. Our complimentary shuttle service has been and shall remain a proudly offered service and... More