I've been a travel agent for 20 years and I would be appalled if my clients were treated the way I was. I don't always agree with Trip Advisor but these reviews are correct. I booked my reservation 1 week prior to arrival for a bowling tournament and was quoted a AAA rate of $69.00 plus tax and when I... more

The hotel was fine but we were misled about the rate. We -- a team of 8 tennisplayers--searched through Expedia, which showed a rate of $ 79.00/night. Our team captain followed up with a direct call to the hotel and after some discussion, got a rate of $ 79.00. Upon arrival, we were told that the rate is $89.00. When... more

June 5, 2007 Prepare to be robbed or abused. God forbid you attempt to report a problem to hotel staff. They are rude, profane and abusive. Hotel Manager/Owner is abusive, vulgar and attempts to intimidate those with a problem. Our room was robbed, resulting in a substantial loss of property. Hotel Manager refused to take a report or contact police... more

This hotel was a mess from check-in. We were on the ground floor on a school field trip. The first problem we had was that every single window in every single room was UNLOCKED....we didn't really see this as a problem to begin with....however....this hotel uses key cards, but the cards didn't work so well....for ANY of the rooms. Each... more

My daughter, toddler granchildren and I stayed at the Lancaster, Pennsylvania hotel the last weekend of June. It was clean, reasonably priced and the staff were helpful. It was easily located and close for attending the Thomas the Train event in Strasburg. Unfortunately, it was rainy so we didn't get to try the outdoor pool. For that reason, it would... more