Great customer service. Security helped me get out of the snow! more

Went to PA for convention. I have stayed at this hotel several other times only because this is where my employer has always booked us to stay...rooms have always been less than desirabe, but this time was the worst. Found close to 10 hairs on my "clean & comfortable" bed. Called front desk at 6:30pm... Went to dinner thinking they... more

I stayed at the hotel on a BUSY Saturday night. The restaurant and lobby area were constantly filled with guests, who looked as though they were having a great time. Every staff member I encountered had a smile on their face and seemed to love their job. When staying away from home it is very comforting to see a hotel... more

Didn't have most of the problems that many have pointed out. The room was nice enough, nothing special but about what I'd expect from a Radisson. Some of my colleagues had the windowless rooms and didn't seem to mind-- they were certainly quiet. I was on the 11th floor and kept my fan running at night to drown out the... more

expected much worse, based on previous reviews. helpful, friendly staff . rooms were OK, a little dated but very clean more

I can't quite understand how I feel about this hotel- The number one concern of mine from all staff members was the strong need for customer service training. There were no particular incidents that jarred me, but service with a smile and accuracy should be encouraged. I just got a sense that in general the staff was not happy or... more

I travel alot. This was my second time here on business and since I had to go to the convention center, I thought I'd give this hotel a second chance. The air conditioner was very, very LOUD. You can hear people at the elevator like they're standing next to you. The housekeeping on the weekend was sup-par. The bathroom was... more

Coworkers & I stayed here for a nearby trade show. Obviously it's an old building that's been refurbished in some areas. While the carpeting & painting seem in good shape, the hardware and bathroom doors are quite obviously from the 1970's. (The door handle in the fitness room came off in my hand.) I've heard about the hokey "theme" rooms... more

Get real people, the fantasy themed rooms are really not for business travelers or conventioneers. They are for grown ups to enjoy. It is a trysting place. I think it is supposed to be a little hokey. It is a FANTASY suite. There are no windows, true. Probably a good thing. LOL We stayed in the Shogun Suite. It was... more