Stayed one night in January 2012. Really disappointed with the value, layout, room and facilities. The hotel rooms are actually in a separate modern annex than indicated in the picture. My room smelled strongly of cigarette smoke, had nails coming out of the wall above the headboard, hair on the 'one' towel provided, old looking equipment and huge and multiple...
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I stayed here with my other half, and we weren't overwhelmed. We had no problems checking in, staff seem alright (but be warned, they do pre-authorise your card which I wasn't aware of) and headed off to our room which we in a separate building just next door. Although it was New Years Day, the place was like a ghost...
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Hello Nanmitich
Thank you for taking the time to provide feedback on your resent stay at The Park Hotel .The Hotel reviews its guest comments on a regular basis to ensure we continue to improve what we offer our guests in terms of both service and product.
I have recently joined the company and am currently reviewing the ongoing maintenance...
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Further to my last review I have returned here and am pleased to say that the service is significantly (vastly) improved. Attentive staff who were focused on making sure everyone was attended to. Breakfast is really good value. Well done!
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Reviewed 26 October 2011
Dear Jimbo7238
We appreciate your positive comments about your recent stay. I am glad that you have found the hotel services better than your previous stay. I am sorry to hear that on your previous stay you where less satisfied with the Hotel. We do hope to see you return to The Park Hotel again soon, and I look forward...
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My husband and I stayed at this hotel 3rd December for one night. It was an OK bedroom but the rooms and the hallway could do with a refurb. The breakfast was well cooked but took about 10 minutes for our order to be taken (I would not say the dining room was packed!).
This hotel needs to buck-up its...
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Dear DJ Rangoon
Thank you for taking the time to post a review on trip advisor. At the Park Hotel we like to review our guest comments to ensure that we continue to make improvements to our products and services. I am sorry to hear that your breakfast service took longer than you had expected, as part of our strive...
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My husband and I have just returned from a one night stay at Park Lodge whilst visiting family in the area. We have stayed at Park Lodge before and all was fine otherwise we would not have returned a second time. Our bedroom in the main building was very cold there was a type of storage heater and a convector...
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Dear 68 Gardener
Thank you for you review you have posted on trip adivsor and we do appreciate you taking the time to post this reivew. I have since your visit joined the Hotel as General Manager and we are completing reviews of our products and services and the service at breakast is currently having a complete review to ensure...
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I stayed at the Park Hotel with my family for 2 nights on 23rd and 24th November. The "family room" is described as spacious but it couldn't have been any smaller, there was barely enough space for one double bed and one sofa bed. The sofa bed was quite uncomfortable. Two lights were not working. The bathroom fan was not...
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Dear Lorenza 71 thank you for your comments regarding your stay on the 23rd and 24th of November.
I am deeply dissappionted that all your issues that you raised from your stay were not dealt with immediatly and with proffesionalism as we strive to meet our guests expectations at the park everytime.
I do apologise for this and will be...
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I stayed here the night before an exam, and was quite pleased with the location and the bar/restaurant area when I arrived. My employers were paying the bill, so I wasn't too concerned with the price, but did note that it wasn't cheap at over £120 for one night. The room was clean and tidy, although the carpet was lifting...
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My husband and I stayed here on our wedding night after having celebrated our small wedding reception downstairs in the restaurant.
I really liked this room - it was beautifully decorated, , good size, clean, in a generally good condition and the bathroom was fantastic (water pressure in shower was amazing!). However, the floor in the room sloped to one...
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I wanted to comment having read some really bad reviews of this hotel, I've stayed here three times now when I've been visiting a relative in hospital. The hotel is cheap and well placed for the station so easy to get to from London, I agree that the service can be patchy and there is a bit of an issue...
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Hi Mandi V thank you for your review which is welcomed.We always strive to be ahead of our guests expectations and yes we do have some foreign staff but i feel as a Manager being in London it helps to have that international feel within our hotel.I am very glad you had a good experience with us at the Park...
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I travel to Teddington on business on occasion and often arrive early to beat the traffic. Breakfast at The Park Lodge before a days work has in the past been pretty good. However my experience today rates amongst the worst service I have ever experienced.
I had to ask for service at every point of my visit, my order for...
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Reviewed 15 December 2011
Dear Jimbo I am absolutely appalled with the service that you have received at the Park and can assure you I have been investigating this to find out exactly what went wrong and were the manager on duty was. We pride our self in our service and food and do not tolerate bad service.
I personnelly would like to apologise...
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26 Reviews
7 Reviews
43 Reviews
