This place sullies the otherwise generally reliable Holiday Inn brand. Can you believe there's no central heating in the rooms. Last night it was FREEZING! The air-con system provides no meaningful heat and is too noisy to allow sleep. The message on the tv screen says "superb bathrooms". There is nothing remotely nice about the bathrooms. Small, cold, no shower... More

A one night stay while going to a concert in Kingston. Was a 'points break' stay so very good value at 5,000 points. I was upgraded to an 'Executive' room which was large & clean, with a good quality DAB radio. However the TV was on old style CRT model with a limited range of channels. For some reason the... More

Our family (two adults, two girls) stayed for a Saturday night in early January and had dinner and breakfast at the hotel. We had to have our swim on Sunday mornng because there is a hotel policy not to allow children to swim in the evening (the deadline could be 7pm or 8pm I can't quite remember, but check if... More

Perfectly adequate Holiday Inn, very smart porch and lobby area and friendly staff. My biggest piece of advice would be to have a look at its location before you set off, and make sure you put the exact postcode into your satnav, as just expecting to turn up in the vicinity and hoping to spot it would not be successful!!... More

We stayed here last september for a weekend trip to thorpe park. It was very easy to find, plenty of parking and the staff were welcoming. The hotel itself is very clean and spacious, we really enjoyed our stay here. I would say it isn't like other Holiday inns I have previously been to, it didn't feel so much like... More

The room was clean and the size ok. The bathroom didn't have a toiletbrush! And I wanted to use the iron, but it looked like it was made of sandpaper. We got a "new" one, little bit better but still bad! The water boiler didn't work, so we had to call the reception to get a new one as well.... More

Before I left for england i did my research and choice not to stay at this hotel due to the poor reviews...I did not book soon enough and therefore missed out on other hotels in area and had to book this one...I was so surprised at the quality of the service, room, exercise area, pleasant and very friendly attentive staff,... More

I have stayed here a few times now on business and always found the hotel to be just about adequate. Given the choice, I would stay at the Harrison Hotel around the corner however there are more rooms here and a late bar. The rooms are adequate but the bathrooms are very poor, there is barely ever enough water pressure... More

The ground floor is impressive, reception area is smart and staff were excellent. I arrived at 5:30am after phoning the hotel to advise them of my late arrival, my room was reserved using Priority Club points. During check in I requested a quiet room because I was in need of some sleep, I was assured that a "very good room"... More