Nasty staff, stank of cigs, horrible people. bad service. Worst hotel ever full of garbage staff, my sink leaked if you are a meat head go here no problems for you. I hate this hole. More

when I arrived I was given outside room ,this is a motel not a hotel,it should be correctly advertised,the room had strange smell, the handle of the bathroom door came off in your hand if you tried to close it ,the back door of thr room was locked,so if the was a fire at the front,theres no escape,the room phone... More

We stayed at Master Robert for three nights, January 2012. It is the fourth time we have used the hotel. Make sure you get placed in Hogarth Block. This time we stayed in single storey room and were awakened with flights from 4.30 am. Rooms are very good, spacious and clean. Breakfast is excellent, and staff are first class, But... More

My wife & I stayed at this hotel for a total of ten days between 7th. & 24th. September, on and off, while we visited various parts of the U.K. & France. We selected this hotel because it was convenient for the airport, and the rates were such that if we wished we could have afforded to take a taxi... More

We were there for my grandmothers 80th bday party , there was 17 of us including 5 children, we were asked to order our starters and mains before we were seated which was fine, great variety on the menu something for everyone , opted for the classic prawn salad it was near awful bland tasteless dry stale bread on the... More

The main problems that I have with this hotel are as follows: Although the room was clean, it was very outdated. I can only hope that they will renovate the place on short notice. I my opinion they should not go on like this much longer. The planes are a real problem. They come straight over the building, but it... More

Situated on the main thoroughfare into London from Heathrow, the Hotel is on a bus route and only a relatively short walk (10 -15 minutes)to the Underground railway at Osterley. The hotel has 96 rooms, some of which are chalet type with undercover parking for car outside the door. Rooms are clean tidy, bed comfortable and amenities are all that... More

There were so many things wrong with this place that I hardly know where to start. We stayed here as part of our go-as-you-please package because there were no other options for us. The pictures are all a lie. You do not stay where the pictures show, you actually stay in a dark, dingy, rundown building 100 yards behind the... More

What a great place - just like an Australian Motel - the car was even under cover. Probably not a place to be if you have no car, but there is a good bus service and an Underground station not far away. The reception staff were helpful. Once again we needed a Laundrette and they found one for us. The... More