We booked 2 rooms as we were attending wedding at the hotel & despite my not remembering to request cot until. last minute everything was as we hoped. Since my partner was only an evening guest he ordered a room service snack & then was surprised when waiter tried to bring in another tray! After good breakfast & really welcoming...
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Dear Marie
Thank you for your review from your stay in November. I was pleased to read that overall you had a great stay and enjoyed the wedding you attended at the hotel. I was however sorry to see that you feel there have been some incorrect charges that were not dealt with at the time of your departure and...
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WOW what an amazing day we had - from start to finsh we cannot thank everyone enough for such a wonderful experience. Special thanks to Kath the wedding co-ordinator, MC Lee, the DJ (Ian) and the management and backroom staff. The hotel suite we stayed in was AMAZING and the customer service from ALL members of staff was beyond expectation...
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Dear Jason & Julie
Thank you very much for taking the time to give us your review and for the lovely email you sent Kath which has been shared with the team. It is very rewarding and motivating for the team to receive such high praise and they were all very pleased to hear that you had such a fantastic...
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stayed here with my wife and grand daughters.what a great time rooms great and clean swimming pool lovely and clean.the staff could not do enough for my grand kids. food great and bar was great for a drink i would stay here at any time my grand kids are begging to stay again in the big house as they called...
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Dear Reviewer
I was delighted to read that you had such a good stay with us at Thistle Haydock with your grandchildren. I will ensure your positive comments are shared with the team and thank you for taking the time to give us your feedback. I do hope we will have the pleasure of welcoming you back in the future...
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stayed overnight whilst going to haydock races 21Jan12. Hotel clean, rooms too hot, public areas too cold. Restaarant food was excellent if a bit overpriced, the only downside they tried to charge us for 2 bottles of wine when we only had one and at £23 per bottle a bit excessive.Would like to think was a genuine mistake but it...
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Dear Reviewer
Thank you for taking the time to give us your feed back and I am very pleased to read that overall you enjoyed your stay and found the team friendly and helpful, Val is delighted with her special mention. I do apologise for the error made with your bill which was indeed a genuine error, however I will...
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Stayed Here for one night,on entering reception area looks nice Front staff desk very good onec in the room though its clear it is in need of a update Peeling wallpaper Dort ingrained inti tiles in bathroom,i went to the Bar ordered a drink while looking at the Menu it was ok choice booked a table and Ordered Roast Chicken...
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Dear Reviewer
Thank you for your feed back which we will endeavour to act upon. We do not have any records of any negative comments about rooms or poor restaurant service last week and I am sorry if this was the case as we do at all times have a manager on duty who would have tried to immediately rectify...
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Booked for one night on arrival the staff were very polite. When we entered the room it was freezing - heating on immediately. Tired room (112) wallpaper peeling from the walls. As im disabled i have a bath instead of a shower but the cold water tap didnt work i had to cool the bath with cold water from the...
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Dear Reviewer
Firstly I apologise for any inconvenience caused and since your report on Trip Advisor we have had the problem rectified which needed a new spindle in the tap. I am sorry this was not brought to our attention at the time of your stay as I am sure it was not an easy process for you to take...
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Had an amazing overall experience in this hotel, the room was lovely and very clean. We had a meal in the restaurant and the food was to a very high standard worth every penny and the breakfast in bed was a high light. The selling point to this hotel was without a doubt the service. Every member of staff made...
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Dear Carly & Kimmy
I was very pleased to read that you had an enjoyable stay at Thistle Haydock and found everything to your satisfaction. I am so glad you found the service and food to be so good and thank you for the individuals mentioned whom I have ensured your comments have been passed on to.
Many thanks for...
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Booked this hotel last minute and if honest was disappointed with the overall experience.
Rooms were very tired - particularly the bathrooms. Comfortable bed though.
Didn't eat/drink anywhere so couldn't comment on this - however judging by the room service booklet it's very pricey! £7.00 for an egg & cress sandwich - no thank you!
Nice pool/leisure facilities, however again...
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Dear Reviewer
I am sorry to read that you were not entirely satisfied with your bedroom, we do have various room types and we would have been happy to show you these alternatives. Should you have a need to stay in the area again, please do contact me directly. In the meantime I assure you that your comments will be...
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The Hotel is rated as 4 star but does not live up to that rating. The first room we were given, the heating did not work so we were moved to another room. The bathroom was showing signs of wear and the grouting around the bath was mouldy as was the vent int the bathroom.
We needed to eat before...
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Dear Mrs Kirkland
Thank you for your feed back and I am sorry that you did not feel we lived up to your expectations. I have investigated your comments and found the following, unfortunately the fan coil motor in your first room did break down and needs replacing for which the part has now been ordered and I realise that...
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My husband and I would like to thank the management and staff at the hotel for making our sons wedding day very special. From arrival on the Friday to leaving on the Sunday the staff were outstanding. The wedding meal and evening buffet were excellent. The wedding ceremony room and reception/evening venue were really lovely. Our accommodation was excellent and...
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Dear Mr & Mrs Tyler
Thank you for taking the time to post your review, I will most certainly ensure your great comments are passed on to all the relevant team members. We pride ourselves on being wedding specialists but it is a real morale boost for the team to know that they have made someone’s day so special. Thank...
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