I stayed here a few times in November and December 2011 so feel confident in my review of this place. Yes, it is a bit 'tired' but I believe a refurb is underway Jan'12 so that will be dealt with. Yes, the stairs and corridors are jumbled, slope at weird angles (so travellers with mobility issues may wis to avoid)... More

All you want really from a small hotel in a lovely market town like Marlborough. Heaps of character, good service, nice bar & restaurant with good atmosphere, great sleep, and more than decent breakfast. And all of that for a very reasonable, two-figure sum. Really can't fault it at all (and therefore won't!). Well done Castle & Ball. Will be... More

Come on Castle & Ball management, surely you can provide hot water to shave and shower with. That's poor. Otherwise recomended. More

I don't really know why people complain about low ceilings, creaky floors and Harry Potter stairs - this is what an old English Inn is all about! Character. Not some faceless clinically clean chain like a Travelodge with identical rooms. The rooms could do with a little re-decoration as long as it's done in a sympathetic way to the rest... More

We had a comfortable night's sleep here. Wouldn't hesitate to recommend in terms of cleanliness and location. Only two real negatives to speak of: there is parking at the rear of the property, but space is limited; and the hot water for the shower the next morning was only lukewarm. Marlborough itself is a lovely place for a weekend getaway... More

Very friendly staff. Great food. A bit scarce on the toiletries but clean and comfy rooms. A bit funny staircase and hallways. You feel like you're in Harry Potter where the staircases move :) Or maybe more like Dr. Seuss where the staircases do awry. More

Had one night in this hotel and while it was pleasant enough, the hotel is definitely in need of some upgrades and work. Very tired interiors and awkward stairs. That said, it is old and for quaintness, you can't really match it. I would think that it would be a very charming place to stay to take in the sights... More

The only bad thing about Castle and Ball is the dated decor. However, the positives certainly out weigh that. Hassle free parking at the back of the hotel (free with ticket from hotel reception), very friendly welcome, amazing beds and linen (which is rare nowadays), extremely high quality breakfast with a great choice. Above all, the service from all members... More

Two mature but young hearted friends on a weekend break. What an excellent choice!! Room and bathroom spotless, plus tea/coffee with biscuits in room. The staff were all helpfull and smiling. Two staff stood out for us 'Trish' in the dinning room and 'Claire' were warm, natural & made us so welcome, nothing was to much trouble. Both are a... More