there were issues with both the room and the bathroom. the valance sheet was dirty. the walls had splats up them from previous people. the bath panel was split the two shower heads were dirty. the room had not been dusted. we complained and the manager said thanks for letting us know we will pass your comments on to the... More

This was a gift from a family member - buyagift and we selected this hotel due to Ilkley looking quite nice. Ilkley is a nice place for shops and the local scenery. The hotel looks nice from a distance - quite grand but on closer inspection it is quite tired. Our room was a good size but a bit shabby... More

I had my wedding reception here and everything was perfect all the staff are fantastic Helen the wedding co-ordinator is Lovely and she made sure everthing was just how I had asked. The bar staff and resturant staff were also very helpful. we had quite a few children at the wedding and the staff made sure they were happy. The... More

After travelling for five hours, expected to be greeted at reception not ignored for at least four mins by staff, eventually acknowledged, and informed don't normally check in people so go to bar and I will find out if room ready.. bar deserted no staff, when they did appear had no idea how to pour a pint, if you want... More

Recently stayed here using a buy a gift voucher, working out at £50 a night bed and breakfast for the room which was good value, not sure how much room prices are normally. Paid in advance to upgrade to a superior room but disappointed on arrival as the room was very small, not like the photos on the web site... More

A very pleasant hotel which has undergone refurbishment since our last visit many years ago. Young staff who were friendly and welcoming. Our room was clean and had everything we required. Yes there were odd scrapes here and there but nothing to complain about. Breakfast was good with a fruit, cereal and a hot buffet selection. We had evening meal... More

We stayed at this hotel 17th - 19th March, using a buy a gift voucher. I'm glad we didn't pay full price. Reception staff was friendly on arrival. Room was a bit small and a bit of a walk to get to down long cold corridors and several stairs, some of which were quite steep. There were cobwebs on the... More

My partner and I stayed one night at the Craiglands as I have been before to an event I expected the hotel to be as glamorous as the function room. When we arrived at 12.15am we were greeted by an extremely helpful man on the reception, however we got to our room and the bed wasn't made there were no... More

When I stade at the hotel a couple of weeks ago I must be honest I didn't know what to expect (after reading some comments), but hears the thing, this is a real hotel, not a prefabricated box at the end of the motor way. I arrived to find some elderly lady laughing her head off at reseption in what... More