What can I say, not a hit. We've stayed in dozens of Marriott properties and this one is not at the top of the list. The room smelled of smoke (first one in years with a Marriott). We were awakened each, and every, morning by barking dogs in the rooms next to and above ours. The bathroom in our room...
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Thank you for posting your feedback from your visit with us We regret to hear of your experience and offer our sincerest apologies. I do apologize if the room smelled like smoke, we take the policy very seriously and if the room does smell like smoke we follow a process to remove the smoke smell to the best our ability....
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We got there kind of late and checked into a double bed suite, but it was a bit tight for all of us. Called the front desk and they checked for something better, and had a cancellation for a penthouse with a loft, and that was perfect. We upgraded, and they provided us with extra blankets. Made us feel well...
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Thank you for taking the time to post your review on TripAdvisor. I am glad to hear you were able to upgrade to a larger suite so all of you would be much more comfortable. I am happy to hear after a long day at Hersheypark you were able to eat a good meal late at night. Thank you for...
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We loved the Residence Inn! An indoor pool, an outdoor pool, laundry facilities, generous free breakfast and the nicest suite to sleep in! We booked a penthouse - 2 bedrooms, 2 baths and kitchen. Spotless, comfortable and affordable! Can't beat it.
Thank you so much for staying with us. We are happy to hear that you found our hotel to be a great value and you were able to enjoy most of our amenities. We love hearing feeback from our guests and appreciate you taking the time to share your comments with us. We look forward to your return the next...
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The hotel rooms are huge, many with fireplaces. Generous breakfast servings, evening happy hour, and even beer on tap. The property is quiet and peaceful: conveniently located between Harrisburg and Hershey yet without any of the noise or traffic. Lots of amenities: basketball court, indoor and outdoor pools, abundant free parking, free wifi, and much more. Plus, the hotel staff,...
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Thank you so much for your kind comments. I am so happy to hear you liked all our amenities and our spacious rooms. I will be sure to pass on your kind words to Kim, Vicki, Tricia, Mely and the entire staff. Thank you for taking the time to share your experience at my hotel with TripAdvisor readers. We look...
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Superb customer service with a very courteous and professional staff. Would recommend this hotel to everybody!
Thank you very much for your wonderful review. We are pleased to hear you would recommend us to everyone. We look forward to welcoming you back soon. Thank you!!
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On the road once again on business and stayed @ the Residence Inn Harrisburg/Hershey, PA.
The property has a strange layout but the lobby is inviting and the rooms are big and updated. Complimentary breadfast was standard Residence Inn fare and the location was near several restaurants, Bass Pro Shop, and a mall with close proximity to the interstate. I...
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Thank you for taking the time to review your recent stay with us. We are pleased to hear you found our hotel to be in a convenient location and happy to hear our staff was friendly and accommodating. I am sorry to hear about the business center computer and we will do our best to get it back up to...
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We changed our trip plans at the last minute and decided to stay at this Hotel, close to Harrisburg and Hershey. What a nice surprise. The hotel is accessible to route 322 which will take you to Hershey in just 10 minutes.There are many restaurants and shopping in the area. Harrisburg is just 10 minutes away. The hotel is in...
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Thank you so much for your comments on your recent stay with us. We are very pleased to hear that you decided to stay at our hotel. We are also so happy to hear you found us to be central located, clean, and a quiet location. Your comments and feedback are very important to us to continue to provide our...
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I have stayed here twice and both times was extremely impressed with the front desk staff, the could not be more friendly and helpful. I stay in hotels about 100 nights a year so have seen both ends of the service spectrum and htese women are the very best I have come across. You definately want to stay in the...
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Thank you so much for the wonderful comments regarding our front desk staff and taking the time to share your comments. We are pleased that you found us to be a great location and enjoyed our newer addition to the property. Thank you again and hope to welcome you back real soon.
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Choose between townhouse style bldgs (2-story, no elevator) & 3-story traditional-style hotel bldg (with elevator).
Hotel bldg (farthest from gatehouse -- but lovely walk) has nice, comfortable, typical RI accommodations. Functional exercise room & laundry.
Breakfasts are average RI. (Hoped for healthier options & variety.) Evening socials are disappointing -- if you're used to more substantive/healthy food from RIs or...
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Really liked the layout of the room. It was like a mini-apartment, with the loft bedroom and bathroom up a flight of stairs above the main bedroom. The kitchen and the sitting area were very nice. Everything was spotlessly clean. The plumbing was unusually loud and acually woke me up a few times, and kept my friend in the loft...
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Thank you so much for your wonderful comments regarding our Penthouse suite. I am so happy to hear you were able to enjoy our breakfast . I am sorry to hear you were not able to locate the hairdryers in the room. We keep them in the vanity drawer and under the vanity on the first floor of the Penthouse....
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