Sometimes it's easy to overlook when one is treated kindly -- especially in a hotel bar; however, on a recent trip to this hotel (during a synchronized skating competition), I found that Mary B was extremely kind and gracious. After a long day in the ice rink, it was a pleasure to spend a few hours in the hotel bar.
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We truly appreciate when a customer acknowledges a warm welcome by a valued team member. Mary does a fantastic job at setting the mood for all our guests. We appreciate the service she provides on a nightly basis.
I hope the skating competition went well for you and your family. Thank you for your business.
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I am so grateful to the staff@ Harrisburg Holiday in east. The service was prompt. The room was spotless and fresh. I even got to sleep in a bit longer after checkout time....and I really needed the rest after a delicious meal and a pleasant evening relaxing @ the bar. I felt like royalty. If other guest experience half the...
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Thank you for giving us the opportunity to make you feel like royalty. We strive for this type of feedback and are grateful for your business. Our dedicated staff looks forward to exceeding your expectations again in the future.
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We had a pleasurable and delightful experience at the Holiday Inn East's restaurant last week. We had a group of 16 dining at the breakfast/lunch buffet and both the food and service was OUTSTANDING!! Our server, Laurie was superb and closely attended to all our needs. It's quite refreshing to have someone wait on you with a genuine smile and...
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Thank you for taking a minute to post a comment regarding your recent Sunday Brunch experience. Our Sunday Brunch is definitely a crowd pleaser and an event you simply can’t miss. We’re extremely happy when customers let us know how much they enjoyed the service and great food we consistently provide. I will pass along your words of praise to...
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The folks at this hotel REALLY care about your stay. They make you feel comfortable from the moment you check in , to dinner, to directions, check-out - you name it! The one who ALWAYS shines is Mary B in the bar area.She has continued to provide (I have have been traveling the area for work/pleasure for 18 + years)...
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We appreciate the “best customer service” comment regarding your views of Mary and our staff. We’re fortunate to have such a wonderful group of individuals who consistently provide exceptional customer service. Regarding Mary, she’s completely focused on making sure our guests feel at home when they stay with us. I will make sure she gets the proper recognition she deserves...
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cheerful check-in
room available I requested with balcony
any problems - no problem for them to fix
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Thank you for letting us know how much you appreciated the service we provided during your recent stay with us. I’m pleased to hear we were able to meet your specific room request. We appreciate your business and hope to see you again in the near future.
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I frequent the hotel often, not for use of overnight stays but for the conference facilities and throughly have enjoyed the meals there. I have found the staff to be very pleasant and helpful. I would enthusiastically recommend the use of this facility to all my friends and family
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We appreciate your comments regarding your frequent visits to our property. I will share with the entire staff how much you enjoy the services they provide you.
Thank you for your business and for recommending us to your family and friends.
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This is a nearly 40 year old property, built in the old style with very large conference rooms, lots of unused space, etc. I'm not sure when it was last renovated, but there comes a point when renovations don't matter. You can see the paint, on top of the paint, on top of the chipped paint, etc. The hallway rugs...
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On behalf of the staff and management, I would like to express my sincere apologies for not meeting and exceeding your expectations during your recent visit with us. We invest capital dollars on an annual basis throughout the entire hotel and will continue to make the necessary improvements for our customers. I will review your comments regarding the food and...
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My husband has been a priority club member for years. Holiday Inn always does right by us. This stay was exceptional! We needed 2 adjoining rooms so that we could have our own room and the teenage kids could have space but be close. Holiday Inn Harrisburg upgraded us to a fullsuite as well as an adjoining room for the...
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Thank you very much for the kind words regarding the wonderful service you consistently receive during your visits to our property. We strive for this type of feedback and appreciate when a customer applauds our efforts. I will make sure Justine and the rest of the staff gets the proper recognition they deserve for making your visits very enjoyable.
Thank...
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After staying at this hotel several times, we continue to be impressed with the staff. In particular, Terrence at the front desk has been particularly helpful on our two most recent trips. Most recently, a large group of us had an informal, low key pizza delivery dinner in one of the side lobbies- when we asked for a trash bag,...
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Thank you for the wonderful comments regarding our staff. I hear over and over again, from happy customers, about what a huge difference our staff makes during their stay. I will make sure Terrence is aware of how pleased you were with the service he provided you and your group.
Thanks for your business and continued trust in our accommodations,...
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We have stayed here 5 or 6 times over the last 3 years and everytime the staff has been wonderful. The front desk and cleaning staff are very helpful and friendly. My favorite staff member is Justine in the dining area. She always makes me smile and that's not easy to do before I've had my first cup of coffee!...
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