Dear SDHmars, Thank you for posting a review of how much you enjoy the service and accommodations we consistently provide you and your teams – much appreciated. Your experience is an example of the dedication and commitment we have towards serving our customers and that commitment permeates throughout the entire property. We appreciate the kind words regarding the service Jane... More

Dear Derek, We appreciate your business, and your time in writing a review of our service and accommodations. Meeting the needs of our valued customers has always been our primary focus – we’re thrilled to know you consider us your “home away from home” when you visit. Thank you for acknowledge Jane and our staff for consistently delivering great service.... More

Dear John, Thank you for expressing your opinion of the recent experience you had with us – much appreciated. We value the feedback of our guests, as it gives us a sense of what we need to continue, and where we can improve. Providing great service for our guests has always been our #1 priority, so we’re delighted to read... More

Dear Jody, Thanks for the review of your recent stay with us. Very friendly and accommodating are attributes we’re extremely proud of – we’re thrilled you noticed how much we care about serving our guests. My apologies for the tissue in your room – I’m grateful you brought it to our attention so we could immediately address it. We appreciate... More

Dear Duane, Thank you for choosing us as your lodging choice during your trip to the Harrisburg/Hershey area. Your feedback is much appreciated, and will be shared with the entire team. It’s our promise to consistently deliver great experiences for our valued guests, and we will do whatever it takes to show you our commitment - guaranteed. Thanks for recognizing... More

Dear Bill, Thank you for taking the time to express your complete satisfaction – much appreciated. We are thrilled to read our service and accommodations made positive impression with you and your team – goal accomplished. We are committed to doing whatever it takes for our valued guests to ensure their overall satisfaction. Thanks for acknowledging Jane and our staff... More

Dear Patricia, Thank you for taking a minute to offer us, and the TripAdvisor community feedback of your recent experience with us. I’m happy to read we followed up in an expeditious manner regarding the recovery and return of your Vera Bradley Bag. Happy Mother’s Day! Sincerely, Randall J. Stuart, CHA, CHME General Manager More

Dear Amanda, “Love it here” – goal accomplished. Thank you for your return visit, and posting a review of your most recent experience. Making your stay a complete success is our #1 priority. Our commitment to service excellence is defined by the opinions of our valued guests, and has become a hallmark of our property - thanks for confirming what... More

Dear Jills82, Thank you for the feedback of your recent stay with us. Please accept my sincere apologies for the condition of your guestroom, and the inconvenience we caused as a result. Your comments are very important to us, and we appreciate that you took the time to bring them to our attention. While we strive to ensure that our... More