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Holiday Inn Harrisburg/Hershey

3.0 of 5
604 Station Rd., Exit 80 off I-81, Grantville, PA 17028
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Ranked #4 of 10 hotels in Grantville
3.0 of 5 stars 189 Reviews
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189 reviews from our community

What travellers say about this hotel
  • Beds were comfortable(3)
  • Coffee pot(3)
  • Breakfast buffet(3)
Traveller rating
    66
    26
    37
    39
    21
Only show reviews for Family (70) | Couples (30) | Business (58)
Date Rating
SCdittos
Pageland, SC
Reviewer
5 reviews
4 helpful votes
2 of 5 stars Reviewed 14 February 2012 NEW

I'm going to tell it like it is...I've have stayed at this property often over the past 20 years. At one time, this was the place to stay. NOT ANY MORE. It has become run down..old....staff none responsive....problems that all the recent reviews you see before me. The rooms are sooo out dated and run down.......The staff I knew by... More

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V L
Camphill
1 review
1 of 5 stars Reviewed 1 February 2012

I attended a class at the Holiday Inn, to say the least I was appalled at some of their staff and now I am even more shocked by the management of the Holiday Inn. I have reported and forwarded all my emails and phone call logs to the corporate Holiday Inn. A manager replied to me from the Grantville, Holiday... More

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Donna Centofanti, Manager at Holiday Inn Harrisburg/Hershey, responded to this review
2 February 2012

Thank you for taking the time to comment about the Holiday Inn Harrisburg/Hershey. I appreciate your comments and apologize for your experience. The situation described has been completely investigated and training and coaching have been provided to those staff members involved. We are committed to providing a great customer service. Again thank you for commenting about your experience and your... More

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Steve M
Dunmore, Pennsylvania
Senior Contributor
47 reviews
1 helpful vote
1 of 5 stars Reviewed 1 February 2012

We stayed there in July when we visited Hersheypark. The temp was 90 degrees out and when we got into our room, we found that the A/C had not been turned on all day. The room was like an oven! We turned on the A/C, only to find out that it didn't work, so we baked all night! All of... More

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Donna Centofanti, Manager at Holiday Inn Harrisburg/Hershey, responded to this review
2 February 2012

Thanks for taking the time to comment on your July 2011 stay at the Holiday Inn Harrisburg/Hershey. I am disappointed to hear of your dissatisfaction. I apologize that we fell so short from our mark on the service related issues. I will share your comments with our respective team members so we improve our response time to customer needs. Again... More

Goodwaterwitch
Lawrenceville, PA
Contributor
11 reviews
4 helpful votes
2 of 5 stars Reviewed 30 January 2012

I would have loved to give this hotel a better rating, but the horrible condition of the room's cleanliness overcomes this hotels good points. It's a nice hotel, older and a bit worn, but it has great food and is great for conventions. I have attended conventions there for several years and must say that this is the first time... More

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Donna Centofanti, Manager at Holiday Inn Harrisburg/Hershey, responded to this review
2 February 2012

Thank you for the comprehensive review regarding your recent stay at our hotel. I apologize for your experience. I will share your comments with housekeeping regarding the overall room cleanliness, lack of guest room supplies, and placement of clean towels. Also, we are glad that you enjoyed your dining experience in the Winner’s Circle Saloon and in the banquet function.... More

R N
Carlisle, Pennsylvania
Senior Reviewer
8 reviews
3 helpful votes
3 of 5 stars Reviewed 23 January 2012

Luckily I read some of the posts before opting to stay here. Although, the comments were somewhat accurate, but the hotel was not a "dump." I can see that if you arrived expecting a Holiday Inn Express or a newer property, that one would be disappointed. But as with most older Holiday Inn's it could use some refreshing. I opted... More

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TravelinSag
San Francisco
Top Contributor
53 reviews
23 helpful votes
4 of 5 stars Reviewed 19 January 2012

The reviews for this Holiday Inn made me not book initially for our 2 night stay to attend a cousin's wedding reception. But then family suggested we stay here since the reception would be held at this location. It worked out really well that we stayed ... the room was clean and comfortable - though a little noisy at times... More

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Donna Centofanti, Manager at Holiday Inn Harrisburg/Hershey, responded to this review
2 February 2012

I am glad that you enjoyed your stay at our hotel. We are grateful you took the time to comment regarding your experience. I do want to apologize for the slow service you experienced at check in and in the restaurant. I will share your experience with our management team so we can provide a better guest experience in these... More

NewVirginian
Abingdon, Virginia
Contributor
16 reviews
50 helpful votes
3 of 5 stars Reviewed 30 December 2011

Pros: Very nice staff. Comfortable beds. Restaurant adequate. Cons: Noisy! Near a casino, people come and go all night. Music from hallway (bad Christmas music 3 days after Christmas!) could be distinctly heard in room. Husband was up all night. Heater makes room either too hot or cold. No in-between that we could find. Bathroom shower wall has tile that... More

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Brian Womach, General Manager at Holiday Inn Harrisburg/Hershey, responded to this review
4 January 2012

Thank you for your recent comments on TripAdvisor. As we always appreciate guest feedback. We checked the music noise level and reset it accordingly so it would not intrude into our guest rooms. The room has been checked and your comments addressed. Our coffee in the restaurant is a premium blend-coffee bean. I personally tested it after I read your... More

Diana025
Charlotte, North Carolina
Contributor
11 reviews
2 helpful votes
3 of 5 stars Reviewed 27 December 2011

This hotel has a nice lobby. But the hallway on our floor was smokey smelling (though most rooms were non-smoking), with a filthy carpet. The door to our room was scratched. It made me worry about what our room would look like. Fortunately, the room was clean, did not smell like smoke, and the furnishings and wall coverings looked fairly... More

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Karen P
Camp Hill, Pennsylvania
Senior Reviewer
6 reviews
1 helpful vote
2 of 5 stars Reviewed 10 December 2011

I suppose you do get what you pay for. When we checked in, and granted it was 6pm, there was no one at the desk so we needed to wait for someone to appear. They gave us a room on the fourth floor and as soon as we stepped off the elevator I wanted to step back on and get... More

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Brian Womach, General Manager at Holiday Inn Harrisburg/Hershey, responded to this review
4 January 2012

Thank you for your review of Holiday Inn Harrisburg/Hershey. I apologize for the lack of communication for the location of your non-smoking room on the 4th Floor. I can assure you, we have addressed the issue to minimize any future guest impact. Brian Womach-General Manager More

bdgreen860
Norwalk, Connecticut
1 review
2 of 5 stars Reviewed 27 November 2011

if mullets and big hair are your thing then the Holiday Inn Grantville is right up your ally!!! this Hotel has never gotten out of the 80's maybe the 70's..very scary and I mean we did not feel safe. The staff was helpful when we asked for a fridge and a micro ..the only reason we stayed here was that... More

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Donna Centofanti, Director of Sales at Holiday Inn Harrisburg/Hershey, responded to this review
30 November 2011

Thank you for your recent comments on Trip Advisor. The staff here at the Holiday Inn Grantville takes great pride in handling every guest request promptly. Your comments have been posted for our staff to review and I have ensured going forward we have best practices in place to address our guest requests. Thank you, Brian Womach, General Manager; Holiday... More

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Holiday Inn Harrisburg/Hershey Also Known As

  • Holiday Inn Harrisburg Hershey
  • Holiday Inn Grantville
  • Grantville Holiday Inn
Address: 604 Station Rd., Exit 80 off I-81, Grantville, PA 17028

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