We lived in Malvern for 6 years and this is where we stay when we return to see friends there. It is a standard Holiday Inn Express, with no pool. We think the premium rooms are worth the extra charge: they are larger and have a microwave and refrigerator. The staff are helpful and friendly and the complimentary breakfast is...
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Thisay be one of the worst hotels I have ever stayed in. The room smells like smoke. There are stains on the chair. The bed is the hardest bed I have ever slept on. I would never stay here again if there were availability anywhere else.
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Thank you for your recent review. All guest feedback is appreciated and helps the hotel to understand what we can do to improve the experience for our future guests. I apologize that your recent stay was less than satisfactory. We understand that the property and much of the furniture is tired, and we are pleased to inform you that the...
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The customer service here was fantastic, and the beds were really comfortable. We had an issue the first night with a water leak in the bathroom, but we were moved to a suite that same day. The location is perfect; close to restaurants and across the street from a huge Wegman's supermarket with a grill and bar inside, plus lots...
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Thank you for your review! We appreciate your understanding regarding the leak situation in your room and are glad you had an enjoyable stay. Please come back and visit us again in the future!
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Stayed here 2 nights for a pretty reasonable rate. I've been fortunate and most other Holiday Inn Expresses I've stayed at have had a pool but this one did not. However, the room was quite comfortable. Roomy, clean and had good AC. Every person from the staff that we encountered was friendly and outgoing, something you definitely cannot say about...
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Thank you so much for your kind review! Our first priority is to make your stay as comfortable and enjoyable as possible and we are glad you had a positive experience. For the staff, our guests are our #1 priority and we take pride in providing great service everyday. We look forward to having you stay with us again next...
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This is a 2.5 star hotel so you get what you pay for. The room was quite dirty, stains on the chair and the computer chair was broken. There was also a very bad smell in the room. That being said the staff were extremely friendly, good breakfast and good location.
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I am a frequent traveler and the mattress at the Holiday Inn was the worse I have ever slept on. I complained to the staff but was told all rooms had the same matteress type. Later that night, I was awakened at 11:00 PM by the Manager as he was attempting to enter my room to follow-up on my complaint...
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Stayed here while in the area on business. Very clean. Good breakfast bar. Peter at the front desk was pleasant and knowledgable- more businesses need employees like him!
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We returned from seeing MD just outside of Philadelphia and chose to stay in Malvern,PA. Reviews of hotels closer to Philadelphia in our price range were mostly good but each one seemed to have one review mentioning bed bugs, questionable neighborhoods or the room being unclean in some way. We were thrilled and relieved to stay at the Holiday Inn...
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Stayed at the Holiday Inn Express Malvern/Frazer for a wedding in the area. The bride had blocked a group of rooms for those of us attending from out of town. The gentleman at the front desk couldn't have been nicer. He was very pleasant. We had a room with a queen size bed on the first floor. The room was...
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The location of this hotel is nice because it was very close to Valley Forge & a nice small community. I loved the bedding, no bulky bedspread to figure out what to do with & blankets were warm enough. It is at the crossroads of some busy highways but I had no trouble sleeping. Great breakfast bar, lots of choices....
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