To start I'll let you know we booked a two bedroom, two bathroom suite and it ended up being on the top (3rd) floor. There were 6 of us in total - 3 adults (my sister, mom and myself) and 3 infants (two 17 month olds and one 5 month old). The first thing we noticed was that the front... More

We were in a bind on a rainy night and had our pug with us. This hotel is pet friendly, and the staff was wonderful. The hot breakfast was good. The rooms are a little worn, but very clean. More

The property is located right at the I-90 and Peach Street interchange, so it's logistically convenient. And if you're planning to visit the adjacent and connected indoor waterpark, then the hotel may work for you. But really, just an average place with lots of room for improvement. Check in was fine. Room was ready. One bedroom suite was spacious, but... More

We spent three night at the Residence in Erie and it was an excellent stay. The newly renovated rooms were fantastic, clean and spacious. The staff at check-in and breakfast were amazing and always willing to help. We were only supposed to stay 2 nights but had car problems shortly after check-out and when we called to explain the situation,... More

Loud major construction of room renovations both the Sat. & Sun. we were here (9/23 & 9/24/11) starting 7amon! No manager available because it "is not a full service hotel." No resolution after repeated complaints and could not sleep after going to a wedding and college reunion and had to drive 10 hours home on little sleep. Tried to get... More

Where to begin! First of all I am not a person that complains. If they would have told us they were doing renovations we would have stayed at another hotel. We didnt check in until 5pm. The place looked like a war zone inside from all the construction. When we arrived to our room there were mexicans installing carpet inside.... More

stayed with a group of girlfriends for a shopping trip. love the two bedroom/two bathroom suite option but this particular location really needs an update! i understand this is starting to happen now so i probably wouldn't stay again until the renovations are complete. great breakfast offered each morning but the set up seems a little cramped. lots of families... More

I have stayed here several times and never been disappointed. Yes it is a older hotel but the amenties make up for it. The bedroom suites are spacious and have full kitchens. The pool and hottub are great after a day of shopping. Located right on Peach street at the heart of everythng and attached to Splash Lagoon. The breakfast... More

My family visited Splash Lagoon in August. The room wasn't ready when we got there, so we changed and went to Splash Lagoon. When we checked in room it was not the room we requested. The gentleman at the front desk was very sarcastic ( I think his name is Eric). I didn't understand why, and his fake attempt at... More