Recently I decided to have a stay-cation with my son, mother, and 3 nieces. We couldn't have chosen a better location. Pleasant clerk upon arrival greeted us and had us checked in swiftly(which was great for the kids because they couldn't wait to get into the pool)! Without asking, the staff that took the reservation had us all set in...
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Crisp, clean white sheets, duvet, fluffy pillows. Lots of clean, white hand towels, bath towels and face cloths. Plenty of free parking. Lobby bright and clean. Check-in/out fast and friendly. On-site restaurant convenient and adequate. You can order ahead to bring to your room. Breakfast is full, hot with other light options like fruit, yoghurt and cereal. Staff wonderful. Our...
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Dear Guest,
Thank-you for complimenting on how clean our hotel public areas and rooms are kept. We strive to maintain our hotel in this condition and are pleased when guests like yourself take notice. All of our laundry staff have been trained and certified to make sure our linen is crisp, perfectly white, sanitized and clean for all of our...
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Frequent traveler including visiting several Best Western properties. This Best Western "Plus" hotel was a pleasant surprise for the area. Knowing that the property was originally a Holiday Inn, I was somewhat skeptical. However, needing to stay in the area, I took a chance and found it to be bright and clean, with nice accomodations.
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Dear Guest,
It's great to hear our hotel exceeded you expectations. Our goal is to make sure your stay is of a clean, bright and comfortable one. I hope we will have the pleasure in the very near future to accomodate your hospitality needs again. Thank-you for your kind compliments.
Sincerely,
Rhonda C.
Hotel Manager
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I've read the negative reviews for New Year's Eve, and I am really shocked. My experience was completely different and I felt the need to clarify the situation since it seems one group of people is having their say and no one is telling the other side of the story. My husband and I wanted to do something different for...
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Dear Guest,
I like to thank-you for your wonderful comments and compliments of our hotel. My staffs responsibilities is to deliver superior customer care in no matter what department they are employed in. I'm very please to hear that is what they delivered to you as our guests.
Our free hot breakfast is very appetizing, clean and made fresh daily...
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I stayed there during a snow storm and they had the most reasonable priced rooms for the cleanliness and hospitality in the area. The front desk girl went above and beyond to accommodate my needs and was courteous and beautiful. The free breakfast in the morning was the best variety of food that I have ever seen at a hotel....
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Dear Guest,
I'm very pleased you had a great stay. We are a 139 room full service hotel. We strive to deliver the best possible value to include nothing less than superb hospitality, deep cleaned and sanitized rooms and maintain those same standards throughout our entire property.
Our breakfast has a wide variety to please all palates and I'm delighted...
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I was not going to leave a review about my stay thinking i should just let it all go, but after reading the other reviews for New Years Eve I knew i had to. I could address the issues about seating around the pool..... first of all there was definately not seating for 30 and secondly if guests staying in...
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Dear Guest,
I apologize to you and your group from NEW YEARS EVE!
My responsibility as a hotel manager is to insure my staff delivers superior customer care and provide a comfortable, clean, & safe environment to ALL guests. I as the manager am always on property and I am well aware of all situations in the building. When such...
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My fiancee Lisa and her sister Tina and myself needed a place to stay while looking at Law schools I could look into to get my masters in, and the fact she has family right in Wilks so It was pretty convenient all at the same time.
I stayed at this hotel years ago but remembered it being something different?...
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Dear Guest,
Lots of luck with your future studies.
I'm very pleased you found your stay to be everything you should expect and even better than your expectations. I happy to hear you enjoyed our staff, service, food and your rooms. I like to thank-you for complimenting me. In this business it is not common for guests to easily compliment...
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My husband and I got married and had our reception at the best western. We were very pleased with the food, service and accomadations that were provided for us. Our guests raved about the kindness, cleanliness and appearance of the hotel and it's staff. They did everything to make our wedding day special!
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Dear Newly Weds of Sept. 10, 2011,
I'm so very happy my staff and I made your wedding day everything you wanted. It was my pleasure to have been the host of your special day. I'm pleased that you and your guests raved about the cleanliness, appearance and the kindness my staff.
We strive to deliver exactly what your guests...
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Our overall stay was wonderful. Hotel is very clean and the staff is wonderful, friendly and very helpful. Our dining experience in the Manhattan Drive Restaurant was great, food was excellent. The complimentary hot continental breakfast leaves nothing to be desired, everything you could possibly want is there. The eggs were cooked perfectly.
When traveling through the area again we...
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Dear Guest,
Thank-you for having chosen our hotel and I'm pleased to hear you enjoyed your accomodations and dining experience in our Manhattan Drive restaurant. Our Free hot breakfast buffet offers a variety of cold and hot freshly made daily breakfast selections, to try and please all palates, to all guests and I'm happy you found it enjoying.
Our goal...
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The general manager on duty, Rhonda was not available the entire evening to help any of the guests in our party, which is obviously the reason she was uninformed about the situation that occurred. She may have been better informed if she made herself visible before 11:30 P.M. It would have greatly benefited her to speak with any of the...
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Dear Guest,
I'm sorry if I upset guests and non-guest. I'm sorry I had to call the police on the group that was in the pool area. I have a responsibility to all of my hotel guests to make them feel safe and comfortable. As the manager I must provide superior customer service to all my guests. I must deliver...
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