Stayed here after a day of skiing. Booked through Expedia last minute. Staff was very friendly upon arrival. One small upset was that Expedia told us we were getting a king...no one ever bothered to tell us they didn't have a king available, so we were surprised to be put into two full beds. When I called the front desk...
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Thank you very much for your comments. I am sorry you did not receive a room with a king bed. I was able to locate the room you were in and our maintenance team has corrected the issue you reported. I am glad you had a pleasant stay otherwise and we look forward to seeing you again.
Sincerely,
Matthew Capwell,...
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We come to Clarks Summit only once a year. In previous years we stayed at the Ramada, then someone who lives in PA recommended Nichols Village to me. I decided to try it this time. The service at the front desk was great. The took my request for a quiet room with a nice view into consideration. The room was...
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Thank you for your feedback. I am glad to hear that our staff made you feel welcome and was able to meet your request. I will ask our Wifi support to check the signal levels on the forth floor so others do not experience the same.
Again, thank you for choosing us. We look forward to having you stay with...
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Went to a concert in Wilkes barre on the night of the 16th, booked one night in a basic king room on hotels.com. Got a great value on the room and the reviews were all very positive so I was very much looking forward to spending the night here. Got there Pretty late with my girl friend due to the...
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I am very sorry for the lack of sleep you received and for my delay in replying. I am not sure what caused your irritation. I do hope this was a one time event and I have not had this complaint before or since. Our concert venues get many great acts through the year and we look forward to seeing...
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We booked our stay thru Priceline - Name you own price. We got a great deal. Our King Rroom was clean and fresh. Hallways well lit and clean. . Our room was on the fourth floor. Very quiet. Staff was friendly and helpful. No negative issues. Breakfast items were adequate, what you would expect for continental breakfast at most chain-like....
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Thank you for your kind remarks. We look forward to seeing you again in the future.
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Wanted the storybook wedding we had always dreamed of, so our Reception was held at Nichols Village, which had a few "quirks" but generally was fantastic as we hoped. We had the most beautiful room, spacious jacuzzi for 2,comfortable King bed, & Wide screen TV. They have done a lot of recent updating, including a spa on premise. The hotel...
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Congratulations on your wedding. I am glad we were able to join in your celebration and help make it memorable. Our entire team looks forward to seeing you again in the future.
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Came to Scranton to tour the University of Scranton and booked a room through Priceline. I assumed I would have gotten a room in the Hilton or Radisson and at first was a little upset with what they gave us. Nichols Village was a great find one that I probably wouldn't have found myself! Rooms were modern, sleek and clean!...
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Thank you for your kind remarks. Our entire team is proud of our hotel and enjoys taking care of our guests as family. If your son or daughter chooses The University of Scranton I am sure they will have a great educational experience. It is a great school. We look forward to welcoming you back.
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The short:
-bloodstain on the wall of our room
-stains on the blanket of one of the beds
-stains on the sheet of the other bed
-hair in the shower
The long:
This hotel could be a nice, quaint hotel. It's kind of pretty, the room, minus the dirt, was nice and a good size, and the staff was nice....
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I am very sorry for your experience during your visit. We certainly did not live up to our norm with your room. I have shared your comments with our entire team and everyone is upset for your experience. We hope you will give us a second chance to show you that this experience is not the norm.
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We stayed at Nichols Village on Oct 29 (nor'easter day) and had a great time. The front desk staff were friendly and helpful. Big shout out to Chris who took time out from shoveling to bring us some wine. The spa was awesome- highly recommend the hot stone massage. The restaurant was surprisingly good. Most hotel restaurants are questionable at...
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Thank you for your comments. We are very proud of our Hotel, Restaurant and Spa. I agree that the stone massage is nice way to unwind and the Chef at the Restaurant prepares some great dishes that I am glad you enjoyed. I am sorry your were disturbed by the other guests but glad to hear our team was able...
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This was our 4th time staying at Nichols Village and it was as enjoyable and relaxing as always. Lisa at the front desk was so sweet and helpful- she put us in a room with a jacuzzi tub which our little guys loved! The hotel is quiet and tastefully decorated in soothing tones. The rooms are clean and comfortable. Breakfast...
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Thank you for your kind remarks. I will share them with the entire staff. They all take great pride in the service they provide.
Thank you,
Matthew Capwell, GM
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My husband and I recently moved to the area. When we were looking for an apartment back in May, we used Priceline for a hotel, which put us in the Nichols Village. We were very happy with our stay. The hotel is cute and clean, and using Priceline, it ended up being a fantastic value. I'd definitely recommend this place...
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Welcome to Clarks Summit. We are happy you are in our community and thank you for recommending us to your parents.
Please don't be a stranger.
Sincerely,
Matthew Capwell, GM
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