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Comfort Inn & Suites


Hotel class 2.0 of 5
477 NW Phoenix Drive, Troutdale, OR 97060
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Reviews you can trust

75% Do not recommend
2.5 of 5 stars 8 reviews
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By trip type
All (8)
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[ Date ] [ Rating ]
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1 of 5 stars
Kennewick
17 Oct 2009 | Trip type: Family

We checked in early, the carpet was dirty. I had asked what was in the front and the back of the hotel, was told in the back is a field so I got a room in the back. At 6 p.m. we heard a train whistle, we called the front desk and were told NOT to worry it wouldn't go... more

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1 of 5 stars
Oregon coast
5 May 2009 | Trip type: Couples

Accused of smoking in the bathroom by front desk staff . It stunk when we arrived. Did not smoke in the room at any time but the front desk kid accused me of it. No ashes, butts, etc. They even looked in the garbage cans for evidence. This month I found out they billed me an extra $150. for cleaning... more

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2 of 5 stars
Karlsruhe
18 Aug 2008
1/1 found this review helpful

Nice person at check in, but our room was not very nice, very loud A/C, and breakfast next morning was taken away by 9 am under our nose - be smart, find yourself another hotel. more

Management response from
lwilson06, General Manager

ac was fixed. We normally do not remove any breakfast items until all guest have left breakfast bar area even if it has closed. Sorry if this happened this is not the last impression i like our guest to leave with.

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1 of 5 stars
Oregon
16 Aug 2007 | Trip type: Business, Solo travel
2/3 found this review helpful

Aside from the surly woman who took my reservation by phone, the people with whom I dealt were very pleasant and helpful. The room, however, was a different story. It's room 215, just to the right of the elevator, and has a terrific view of the motel's roof and air conditioning system. When I entered the room the heat, humidity,... more

Management response from
lwilson06, General Manager

room is located off the elevator which is the smallest room we have. Due to hot summer weather, yes humidity was probably high. Comforters are new and we do not change bedding for summer vs winter.

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3 of 5 stars
Mukilteo, Washington
2 Mar 2007 | Trip type: Couples
2/3 found this review helpful

The room was reasonably clean for our 1 night stay. The front desk staff was very good on checkin and checkout. The problem was the noise. We were in room 102 and the main water pipe for the building must have been in one of the walls, because everytime someone in ANY room used the water we heard the sound... more

Management response from
lwilson06, General Manager

truck stops are adjacent to hotel. Hotel walls are sound proof and we get very little complaints regarding noise from trucks. we get more comments saying guest were surprised how quiet it is given that truck stops are adjacent. The w ater noise may have been coming from staff room that our sprinkler system is located in. Equipment does self-test...

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5 of 5 stars
Seattle
30 Dec 2006 | Trip type: Family
1/2 found this review helpful

Nice hotel. Fair rates Indoor pool and breakfast great. more

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1 of 5 stars
Chehalis, Washington
27 May 2006
6/7 found this review helpful

We waited half an hour to get checked in. Never did get checked in. We were treated rude by the person at the front desk. Our dog was shooshed by an employee. We just wanted to cancel our reservation but they wouldn't. Manager wouldn't call or speak with us. Through the voice of the other employees I was told that,... more

Management response from
lwilson06, General Manager

cancelation policy is 24 hours for all same day arivals. Thank You

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5 of 5 stars
boise idaho
6 Sep 2005
4/4 found this review helpful

Wow I can't believe that I am the first to write a review of this very pleasant hotel. The suites are big and very clean. It's always nice to have a frig, microwave and a sofa to sit on. The staff was excellent and the breakfast was a nice finish to a very restfull stay. This hotel is right off... more

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Comfort Inn & Suites Also Known As

  • Comfort Inn Troutdale
  • Troutdale Comfort Inn
Address: 477 NW Phoenix Drive, Troutdale, OR 97060
Hotels in Troutdale Comfort Inn & Suites
2.5/5.0
8