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Crossland - Springfield


Hotel class 2.0 of 5
520 Harlow Road, Springfield, OR 97477
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50% Recommend
2.5 of 5 stars 12 reviews
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[ Date ] [ Rating ]
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1 of 5 stars
lexington, ky
29 Jun 2009 | Trip type: Family

We stayed here because it was one of two hotels chosen by the bride and groom of a wedding we were in town to attend. The staff at check in was pleasant but the two homeless men who offered to carry out luggage were a little worrisome. We were very disappointed in the beds, Truly they were two hard to... more

Management response from
Extendedstayhotels, Regional

I recently received a copy of your review of the Crossland Eugene - Springfield. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. Given how hard we...

Not Horrible
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3 of 5 stars
Aliso Veijo, CA
28 Jun 2009 | Trip type: Family

Bring rubber flip flops for the shower, and forget daily house keeping but the price is right. more

Management response from
Extendedstayhotels, Regional Director of Operations

Thank you for taking the time to review your recent stay at Crossland Eugene - Springfield. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies We know that our guests...

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1 of 5 stars
Athens, Ohio
22 Jun 2009 | Trip type: Couples

We stayed at the Crossland Economy Studios in Springfield, Oregon for one night while visiting my sister. It looks like a nice place from the outside, but the person at the desk was crabby, the room was dirty and shabby and I hated it. The door to the room was absolutely filthy. The bed was hard, lumpy and creaky. ICK. more

Management response from
Extendedstayhotels, Regional Director of Operations

Thank you for taking the time to make us aware of your experience at Crossland Eugene - Springfield. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand that...

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2 of 5 stars
Oregon
20 May 2009 | Trip type: Couples

Requested non-smoking queen. Room reeked of smoke! Changed to another room w/o charge with two hard beds. Pillow had faint smoke smell, a palm size hole in the spread was crudely mended by hand with what looked like yarn. There were cigarette butts in the elevator, on every landing, along the sidewalks. Building and rooms could use a through cleaning! more

Management response from
Extendedstayhotels, Regional Director of Operations

I recently received a copy of your review of the Crossland Eugene - Springfield. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I am eager to address your particular concern in this forum. Our hotel is a...

Satisfactory
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3 of 5 stars
Louisiana
5 Aug 2008 | Trip type: Business, Family

The lobby staff are a little snappy. The rooms are okay, they could be cleaner though. My son got dirty crawling on the floors which I hate. The tvs are also ancient and you get like 8 channels, so nothing fancy but it wasn't bad either. From what I understand they are redoing some rooms and the upstairs are in... more

Management response from
Extendedstayhotels, Manager-GRE

Thank you for taking the time to review your stay at Crossland Eugene - Springfield. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. Please know that we have...

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4 of 5 stars
colorado
4 Aug 2008 | Trip type: Family

We found this to be a pretty good place to stay. The outside of hotel looks very nice - clean, bright paint; clean, ample parking; good location close to mall, stores and only a few blocks from main hospital (reason for our stay). Staff was pleasant and helpful. Rooms are not fancy, but found ours to be clean. Yes, the... more

Management response from
Extendedstayhotels, Manager-GRE

I recently received a copy of your review of the Crossland Eugene - Springfield. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. Given how hard we...

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2 of 5 stars
San Jose, CA
27 Jul 2008 | Trip type: Family

Location: 2 stars - Not close to freeways, but we chose Springfield because that is where we would reach in the evening from our return trip from Victoria BC to San Jose CA. There are services nearby. When we checked in, we were told that a car was broken in about a month ago, so that was a great feeling... more

Management response from
Extendedstayhotels, Regional Director of Operations

Thank you for taking the time to make us aware of your stay at the Crossland Economy Studios in Springfield, Oregon. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. Particularly, I am pleased that our employee, at 1:00 AM, was able to help you get settled in without incident....

Ugh...
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1 of 5 stars
Hillsboro, Oregon
11 Sep 2007 | Trip type: Business, Couples
4/4 found this review helpful

Let me start off by saying I only stay in cheap motels, and am used to certain issues they may have and don't consider myself to be picky. I paid $73 to be miserable for a night. Walk in the room, and it reeks of some very very strong cleaning products. The bed was as hard as a rock. There... more

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5 of 5 stars
Boise
6 Aug 2007
0/1 found this review helpful

Booked through Priceline for $35 a night. Wonderful service!! Great front office staff. Rooms were amazingly clean. The only room they had when I checked in was a smoking handicapped room - it's almost twice the size of their normal room - I would definitely recommend asking for one. The room didn't even smell like smoke. Don't expect a 4... more

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3 of 5 stars
Salem, OR
14 May 2007 | Trip type: Business, Solo travel
1/1 found this review helpful

Very basic small kitchenette rooms. Had to get a hairdryer and Iron/Board from office. Road noise might be an issue for some. Although that can be covered by the A/C. They charge for wireless internet access. Booked through Travelocity for $40 a night. more

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Crossland - Springfield Also Known As

  • Extended Stay America Springfield
  • Crossland Hotel Springfield
Address: 520 Harlow Road, Springfield, OR 97477