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Hilton Garden Inn Portland Airport

2.5 of 5
12048 NE Airport Way, Portland, OR 97220
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Hilton Garden Inn Portland Airport
Ranked #66 of 127 hotels in Portland
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92 reviews from our community

    Trip type
Traveller rating
    20
    38
    15
    14
    5
Date Rating
Sacramento, California, USA
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Rooms are large with good working area close to airport with shuttle service. Very good breakfast and front desk is helpful.. Clean and bed is very comfortable. Its a bit away from downtown, but maybe 20 minute drive without traffic with .??? OK Value and parking there is a lot of area.

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Astoria oregon
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 7 May 2013

This was the worst experience of any hotel I have ever stayed in. My arriving flight was two or three hours late putting it at 3:00am. I called hotel as prearranged. No show--after several calls all promising they were on the way they did arrive Hour and half later at freezing cold airport passenger pick up. Driver told me he... More

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See 15 more reviews by Journeyman644 for Portland
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
9 May 2013

I am not sure how to respond to this. I do not undertand the excuse that they gave you, for there is no policy with the ownership of our hotel in regards to picking up our guests, besides responding immediately to any calls for pick up at the airport. Our shuttle runs 24 hours on request (except between 4am-9am where... More

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Salem, Oregon
Top Contributor
178 reviews 178 reviews
25 hotel reviews
Reviews in 50 cities Reviews in 50 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 3 May 2013

We booked on Hotels.com. We signed up for the fly and drive package, but I called the hotel first to be sure that we could park for an extended period. i was assured 14 days were covered in the package. This was a terrific deal. Parking, shuttle to the airport and a room for less than the price of 14... More

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See 10 more reviews by pkrissel for Portland
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
6 May 2013

Thanks for the great review! See you next itme. Liz More

Salem, Oregon
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 May 2013

I have stayed at this property many times, and on many occasions a night before an early flight from PDX. As a HiltonHHonors Gold I've been upgraded to the king suites without asking. Now that is appreciated. I've always had a great experience at this hotel. The lobby and common areas have just undergone a renovation and it is nice.... More

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See 17 more reviews by Dale S for Portland
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
15 May 2013

Thank you so much for taking the time to do a review on our hotel. We are very happy that your experiences with our hotel have been positive and that you continue to stay here. I am glad that you like the renovation. We love it and have been excited to share the changes with our return guests. Thank you... More

Woodbridge, United States
1 review
4 of 5 stars Reviewed 24 April 2013

Nice clean hotel with modern amenities. This is relatively quiet. My sense is that is quieter than some of the other hotels. It does NOT back up to the airport runway like some of the other local hotels. We will be staying here again. The hotel provides airport shuttle service.

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Review collected in partnership with Hilton Garden Inn

HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
26 April 2013

Thank you for the nice review! We look forward to your return visit! Lzi More

Taholah, United States
1 review
5 of 5 stars Reviewed 21 April 2013

I can heartily recommend this property for all your business trips to the downtown Portland region. It has the business connections to get you there and back as well as the amenities to make your stay restful. It is located near the airport, but not too near. Near the freeway, but again, not too near. This is a full service... More

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Review collected in partnership with Hilton Garden Inn

HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
26 April 2013

Thank you for taking the time to submit your reveiw on tripadvisor! I am glad that you enjoyed your stay and that it works well for you to conduct your business. That is what we like to hear! We hope you will return next time you travel to Portland. Liz More

Singapore, null, Singapore
1 review
4 of 5 stars Reviewed 4 April 2013

Location of the hotel is very good if you need a night's rest before going to the airport. Front desk offers a morning call as you check in so that's sensitive to our needs. The room furniture felt a little old, but nonetheless it was good enough for me. Internet was convenient and fast upon logging in. It was convenient... More

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
5 April 2013

Thank you for your kind review. We hope that we provided everything that you needed during your stay and look forward to your return next time that you are staying in Portland! Liz More

Bend, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 April 2013

This is a very nice option if you are planning a trip out of Portland airport. We had a very early flight and were able to stay the previous night and leave our car at the hotel while we were gone. The hotel provided a nice shuttle service to and from the Portland airport. Facility was nice and well kept.... More

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
5 April 2013

Thank you for taking the time to submit your review on Trip Advisor. We appreciate the nice review and glad that you enjoyed your stay here and hope that you will use our hotel for your next stay! Liz More

Eugene OR
1 review
4 of 5 stars Reviewed 1 April 2013

I was surprised by the negative review recently posted; my experience was totally different. Great food and the breakfast buffet was perfectly good and you can order specialty items off menu as well ( i wanted poached eggs rather than the scramble in the buffet, for example). the bar service was good and the new communal bar square table led... More

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
3 April 2013

Thanks again Doug! Liz More

Tampa, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 March 2013

Without going into a book, I would just say do not stay at this hotel, it does not have the standards that you find in a hotel that has the name Hilton. They had bad bananas every day, and the breakfast in-room service is very misleading. They never put a new bottle of propane in after I had asked several... More

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review
6 March 2013

I apologize for the frustrations that you experienced during your stay witrh us. I know that my Front Desk Manager has been in contact with you in regards to your stay and trust that she can work out a resolution for you. I hope that you will reconsider staying at our hotel and continue to stay with Hilton brand hotels! More

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Additional Information about Hilton Garden Inn Portland Airport

Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Garden Inn Portland Airport Hotel
Hilton Garden Inn Portland
Hilton Portland
Portland Hilton
Address: 12048 NE Airport Way, Portland, OR 97220
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 127 hotels in Portland
Price range (per night): INR5,022 - 9,162
Hotel Class:2.5 star (2.5*)
Reservation Options:
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