Got a good deal on Hotwire. But the hotel is dark and a little dingy. There was a strong chlorine odor on the first floor (due to the indoor pool) and another strange odor in the stairwells. We had repeated problems with the card key for our room door. They kept giving us new cards, but never really fixed the... more

Had no problems checking in. They even asked me which floor I prefered to have a room on. The room was beautiful with contemporary furnishing and his and hers sinks. The Bed was soft warm and comfy. Everything was clean and looked new. The best parts were the indoor heated pool and the breakfast which featured scrambled eggs, warm tortillas,biscuits... more

After reading the mixed reviews, I was a bit concerned, but the Phoenix Inn Suites was fine, even better than expected. The beds were very comfortable, better than most three star hotels. The room had a microwave and mini-fridge. A nice touch were the free cookies on the reception desk. The heated indoor pool and jacuzzi were very enjoyable and... more

While in town for a family wedding this past weekend, our family booked a large number of rooms at the Phoenix Inn. On the morning of the wedding, we discovered that four of our rental cars had been burglarized overnight (windows had been smashed). The Phoenix Inn staff offered NO assistance. They didn't offer to call the police, they didn't... more

We stayed here with my son, a teenager. The room was big and clean. However, I thought that the sofa was a sleeper bed. It was not. The breakfast was hot and very good. The rooms were quiet. The staff was very knowledgeable as well. This hotel is right near the campus and it seems to get heavy use, which... more

I stay at this hotel alot for my sons special needs, we stay there for his hospital visits. This last time they really messsed up with the payment part charged us when they were supposed to cgarge someone elses card and left us with over draft fees becaus ethen when they went to pay us back they put the money... more

I was extremely disapointed with the quality of this hotel. Not only was our room kind of dingy and dirty our fridge froze everything we put in it including wine and leftover food. We got a jacuzzi suite and it was the most basic hotel room I have ever been in, especially for the price. They advertise an extended continental... more

Not what I expected because of reviews. The Inn in Bend is very nice. The carpets and shower curtain were dirty. 19" TV with poor quality. The furniture was beat. The Bed was nice. The property and common area were also nice. more

This hotel is fabulous! I stayed here for a weekend to attend events at U of Oregon and was really pleased with the Phoenix Inn. The rooms are huge; the free breakfast is well-stocked (waffles, bagels, cereal, etc.); parking is free; the hotel offers free internet; and the decor is modern and inviting. The staff was outstanding and very helpful... more